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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

Look for participation in projects that serve the company’s overall goals and mission statement – taking part in social events and party planning doesn’t count as going beyond the call of duty. Callers are put on hold while the agent asks around for a solution. They take initiative.

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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

When your customers try to call you, they should only choose from a few different options on your IVR that give them the most important information. Including promotional offers, event communication, or information about your social networks may not be the best way to go about it, though.