Caller satisfaction Customer retention Demo 
Calltools
JUNE 9, 2021
Reduce your inbound call abandonment rate to increase customer retention. More motivated callers won’t hang up, but that doesn’t mean they’re satisfied with the time to resolve an issue. While most inbound KPI metrics affect customer service, after call work time is a sign of operational efficiency. Time in Queue.
JustCall
APRIL 26, 2022
Through AI, you can analyze calls for customer sentiment and determine if your agents need additional training or if you need to make a change in your contact center strategy. By improving customer satisfaction and loyalty, you’ll boost customer retention rate, as well as increase the amount of new business that comes from referrals.
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