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Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Without question, our most important metric is firstcallresolution…”.
“If you’re willing to go the extra mile, spend some time with your customerservice team as they perform their day-to-day. Many companies, including Zappos, Amazon, Craigslist, and Rackspace practice ‘ everyone does support ,’ a model that calls on all employees to spend time responding to support tickets and engaging with customers.
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customerservice experiences affect their brand loyalty and buying decisions. Monitoring metrics is the first step in improving your operations. After Call Work Time.
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