Caller satisfaction Definition Scripts 
JustCall
APRIL 26, 2022
They are able to assess factors like average talk time, average hold time, and caller satisfaction level among others to figure out which agent needs more training and guidance. Recommended Read: The Complete Guide to Call Center Campaigns: Definition and Types. Interactive Voice Response (IVR). How to use AI in a Call Center?
Customer Relationship Metrics
JANUARY 11, 2017
Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. Increased caller satisfaction. It’s liberating.
Expert insights. Personalized for you.
52 
Let's personalize your content