Callminer

OCTOBER 11, 2018

Educating on self-service results in a better customer experience. Sam Fernandez is the Vice President of Strategic Alliances for Student Matching Service , a state-of-the-art contact center focused exclusively on enrollments, recruitment, and better outcomes for colleges, universities, and Higher Education. Back-end conversion rates.

Call Center 561

Call Center Metrics Contact Center Wait times 561

OctopusTech

MARCH 7, 2019

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. Let’s see what these education call centers really have to offer to your institution.

Education 59

Education Call Center Caller satisfaction Call flow 59

Vonage

MAY 8, 2017

Are employees on-board and fully educated about the benefits of a scalable workplace? Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. Ask yourself this; is your business ready to provide a scalable service? Embrace mobile technology and remote working.

Sales 63

Sales Caller satisfaction Benchmark SaaS 63