Caller satisfaction Examples Interactive Voice Response Scripts 
JustCall
APRIL 26, 2022
With multi-level IVR, they were engaged/warmed on auto. For example, if a customer service rep sees a pattern emerging around a specific issue, they can use this information to troubleshoot the problem or work with other departments to fix it so it doesn’t happen again. Interactive Voice Response (IVR).
Customer Relationship Metrics
JANUARY 11, 2017
Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.
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