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Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Customer feedback will mirror your contact center performance When the caller’s request has been fulfilled and the call is approaching its conclusion, it is critical to finish the call in a kind manner.
The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and callersatisfaction. We examined the caller evaluations and measured FCR rates over a continuous six-month period. Increased callersatisfaction.
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