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Caller satisfaction

How To

Morale

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

We’ve often found that this metric is often looked at but rarely ever looked into with detail to discover how to reduce the time taken. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Call-type tracking is also important.

Call Center

Call Center Metrics Contact Center Wait times

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

In order to find these people, businesses must know what to look for and how to best recruit them. “In One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Good agents not only know the right questions to ask but also when to ask them, and how to phrase them.

Call Center

Call Center Morale Employee engagement Customer centricity

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

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