20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. Osiris Parikh is a certified inbound sales professional and SEO strategist.
561 
Let's personalize your content