OctopusTech

MARCH 7, 2019

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth.

Education 59

Education Call Center Caller satisfaction Call flow 59

Callminer

OCTOBER 11, 2018

In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities). Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understanding Industry Benchmarks. Understand Your Customers’ Expectations. Plus So Much More!

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

Callminer

OCTOBER 3, 2019

Not addressing workforce development and reskilling will only widen the digital skills gap, threatening business’ ability to compete in the Fourth Industrial Revolution. Callers are put on hold while the agent asks around for a solution. This has a negative effect on caller satisfaction and ultimately on the company itself.

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

Fonolo

MAY 5, 2020

One of the best things about our industry is that we get to work with lots of wonderful people whose goal in life is to improve the lives of their customers. Caller satisfaction also increased, as did agent satisfaction. But not too long after, things took an unexpected turn for the worse… Cisco Causes Confusion.

Abandon rate 62

Abandon rate Caller satisfaction Banking Customer centricity 62

JustCall

AUGUST 29, 2022

It allows businesses to have better credibility in the industry. Enhance Customer Satisfaction. It improves caller satisfaction with the help of auto attendants. Importance of using Toll-Free Number in Business. Toll-Free number has some significant importance in a business. Call Tracking and Recording.

Caller satisfaction 52

Caller satisfaction Entertainment voip Advertising 52

NobelBiz

FEBRUARY 7, 2022

Acknowledgement is key for empathy Nobody calls in until they have an issue in some particular industries. Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. According to a study, 62% of customers prefer to contact with businesses via email for customer support.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52