Remove Caller satisfaction Remove Interactive Voice Response Remove Self service
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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations. Make Sure Your Metrics Are Accurate.

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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

With multi-level IVR, they were engaged/warmed on auto. They are able to assess factors like average talk time, average hold time, and caller satisfaction level among others to figure out which agent needs more training and guidance. Interactive Voice Response (IVR). Help customers help themselves.