20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Operational efficiency, particularly focusing on caller forecasting. This, in part, leads to longer wait time and less caller satisfaction, which negatively impacts a customer’s experience. Ben M Roberts @Roberts_Ben_M.
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