Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. It is the percentage of customer questions that could/should be handled in self-service by the customer. Educating on self-service results in a better customer experience.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

JustCall

APRIL 26, 2022

The pandemic only deepened these trends, making customers even more demanding – be it in the quality of product, fulfillment cycle time, or customer service experience. 80 percent of consumers are more likely to purchase from a brand that provides personalized experiences. With multi-level IVR, they were engaged/warmed on auto.

Call Center 52

Call Center Sales Interactive Voice Response call center software 52