Beyond Philosophy

SEPTEMBER 8, 2022

– A case study appeared first on CX Consulting. We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

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Customer Experience Consulting Consulting Customer retention 243

24-7 InTouch

OCTOBER 16, 2024

productivity improvement on emails 17% first-contact resolution improvement The post Case Study: Elevating Customer Interactions With AI and Automation appeared first on IntouchCX. Our partner achieved the following results: 10% CSAT improvement 49.3%

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CRM Personalization Customer Service 52

VirtualPBX

OCTOBER 30, 2024

In this featured Contact Center case study, we delve into how our platform helped the Center transform its operations, streamline call handling, and improve patient support for their peer-counseling hotline, The HOPELINE. This approach provides a fully customized contact center setup tailored to your unique needs.

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Contact Center contact center solutions Call flow CRM 59

BlueOcean

NOVEMBER 11, 2024

Let’s talk today The post Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study appeared first on Blue Ocean. If you’re looking to strategically support your top-tier clients through enterprise automation solutions, let us know. Complex customer service scenarios are our sweet spot.

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Contact Center Enterprise Engineering Feedback 71

24-7 InTouch

FEBRUARY 18, 2025

Key results include: 30-40% of training time shifted to practical application Enhanced nesting framework with structured assessments The post Case Study: Driving Service Excellence Through Customized Training Sprints appeared first on IntouchCX.

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24-7 InTouch

JANUARY 8, 2025

increase in QAscores The post Case Study: Transforming Agent Performance and Efficiency With Automation appeared first on IntouchCX. We collaborated with a leading consumer packaged goods brand to improve agent efficiency by automating time-consuming tasks to help automate better responses.

Technology 52

Technology Customer Experience 52

24-7 InTouch

NOVEMBER 11, 2024

The post Case Study: AI-Driven Strategies to Cut Seasonal Ramp Time appeared first on IntouchCX. “ “I love the fact that you do not need to log in to use Sidd Pro and that it logs in to each brand for you! Also, the generated responses were perfect!“

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First call resolution Morale Consulting Consulting 52

24-7 InTouch

OCTOBER 29, 2024

The post Case Study: Optimizing the Appeasement Process: Reducing Costs & Building Loyalty appeared first on IntouchCX. With the continued use of this agent assist tool, the brand will see more savings and less reships.

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Best practices Technology Customer Experience 52

24-7 InTouch

MARCH 4, 2025

Improved customer interactions through tailored recruitment and training Enhanced lead pipeline management for better conversion rates Scalable, cost-effective support model for sustained growth The post Case Study: Empowering Support Teams Through Precision Hiring appeared first on IntouchCX.

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Consulting Consulting Management 52

Callminer

DECEMBER 13, 2018

Companies seem eager to know what we think about everything. But does it work? And do they get scientific data that helps them improve? Let's start at the beginning: the ask to take a survey.

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Feedback Surveys 182

24-7 InTouch

FEBRUARY 5, 2025

The post Case Study: Innovative Personalization Without Compromising Brand Integrity appeared first on IntouchCX. With this success, the next implementation will be to expand personalization offerings by introducing an upload photo feature.

Personalization 52

Personalization APIs Management 52

Kayako

APRIL 12, 2022

Check out these five case studies that will help you improve this process in your business. Join world-class customer support teams like the companies in these case studies using Kayako to deliver exceptional customer experiences. The post 5 Case Studies to Improve Your Customer Service appeared first on Kayako.

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Customer Service Self service Education Technical Support 114

BlueOcean

JULY 13, 2023

Learn how we delivered game-changing customer care—grab your copy of the case study today. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Just fill out the form below.

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Customer Care outsourcing Customer Service Contact Center 110

VirtualPBX

NOVEMBER 8, 2023

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

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Healthcare APIs Customer centricity Accountability 98

TeleDirect

DECEMBER 25, 2024

Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events. Case Study 3: Tech Startup Reduces Downtime A tech startup outsourced 24/7 technical support to ensure customers received immediate assistance.

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Call Center Customer Experience Technical Support Healthcare 127

CCNG

SEPTEMBER 3, 2020

Showcasing over 50 case studies and stories, these tools demonstrate the “how to” of reengineering your leadership skillsets for the virtual/work-at-home environment so that your organization can thrive with off-the-charts performance.

Customer Care 369

Customer Care Gamification Contact Center Management 369

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

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Scripts APIs Metrics Management 119

CX Global Media

FEBRUARY 26, 2019

If you’re a solution provider that has solutions that are used on the frontline or improvise the performance of the frontline, then I’d like to give you the opportunity to put forward your solution or case study to present at the event. High-Performance Agent Development. Leadership that Engages. Unleashing Agent Retention.

Contact Center 56

Contact Center Coaching Employee engagement Call Center 56

Beyond Philosophy

OCTOBER 20, 2015

Witness their leaked training guide: Apple Case Study. We know that over 50% of a Customer experience is emotional so this is important. This concept is a key part of Apple’s training strategy.

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Consulting Consulting Customer Experience Customer retention 399

24-7 InTouch

OCTOBER 3, 2024

The post Case Study: Revolutionizing Online Review Responses at Scale Using Generative AI appeared first on IntouchCX. These results not only demonstrate the tangible benefits of Sidd Pro but also highlight its potential to transform customer service operations, enhance brand perception, and deliver outstanding customer satisfaction.

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Personalization Metrics Customer Experience Customer Service 69

ShepHyken

DECEMBER 5, 2018

I’ve shared six Convenience Principles and numerous examples and case studies. In the past few months leading up to my new book, The Convenience Revolution , I’ve focused on ways to be more convenient for your customers. The goal is to eliminate friction. What I haven’t done is talked to you about what causes friction.

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Advertising Banking Personalization Customer Experience 318

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage. A review program. This is a problem for vendors.

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B2B Surveys Sales Marketing 213

Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Rocks will share his insight on simple experiences, as well as other interesting trends and discoveries Satmetrix has made over the years. Please CLICK HERE to join us for the Webinar.

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Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

SEPTEMBER 20, 2024

The episode also features a case study from Hill’s work with Toyota Financial Services, where implementing personalized communication in the repurchase management program led to a significant increase in response rates—from 10% to 35%.

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Personalization Customer centricity CRM Marketing 243

Beyond Philosophy

MARCH 20, 2017

This means you should demonstrate the ROI of your solution using real customer testimonials or case studies. MHI Global reports buyers emphasize identifying and calculating the benefits of any potential purchase. It’s not just about the sales; it’s about service and experience.

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Customer centricity Sales B2B Surveys 344

ShepHyken

NOVEMBER 13, 2019

He shared a case study that I’ve often thought about and even referenced in my articles and videos. That brings me to Lou Sterns, Distinguished Professor Emeritus of Marketing at Kellogg School of Management at Northwestern University. I had the chance to attend a weekend marketing program at Kellogg with Professor Stern.

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Customer Service Consulting Consulting Surveys 299

Beyond Philosophy

FEBRUARY 10, 2015

The Secret of a Great Customer Experience—Apple Case Study. If you enjoyed this post, you might be interested in the following blogs: White Lab Coat Moments: How the Subconscious Interprets Your Suit’s Appearance in a Professional Context. Dress for Success: The White Lab Coat Effect and the Subconscious Experience.

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Consulting Consulting Surveys Customer Experience 338

Beyond Philosophy

JULY 17, 2017

Case Study: Enhance Your CX with This Technology. The Author, Michael Lowenstein, and I will demonstrate how companies can keep a consistent customer focus and optimize economic performance. If you liked this blog, you might also enjoy these: New Technology Dramatically Helps CX. Are Telecoms the World’s Worst at Customer Experience?

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Technology Consulting Consulting Customer emotions 331

Beyond Philosophy

MARCH 16, 2016

Using research from other successful case studies and your Customer research will show the facts and figures that add credence to your heartwarming holiday story recap. It takes more than a heart-warming tale of saving the holidays with over-the-top Customer Service to win over your senior management.

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Consulting Consulting Sales Customer Experience 281