AWS Machine Learning

APRIL 10, 2025

As businesses and developers increasingly seek to optimize their language models for specific tasks, the decision between model customization and Retrieval Augmented Generation (RAG) becomes critical.

APIs 98

APIs Metrics Best practices Construction 98

Beyond Philosophy

SEPTEMBER 8, 2022

– A case study appeared first on CX Consulting. We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

Customer Experience 243

Customer Experience Consulting Consulting Customer retention 243

24-7 InTouch

OCTOBER 16, 2024

productivity improvement on emails 17% first-contact resolution improvement The post Case Study: Elevating Customer Interactions With AI and Automation appeared first on IntouchCX. Our partner achieved the following results: 10% CSAT improvement 49.3%

CRM 52

CRM Personalization Customer Service 52

VirtualPBX

OCTOBER 30, 2024

In this featured Contact Center case study, we delve into how our platform helped the Center transform its operations, streamline call handling, and improve patient support for their peer-counseling hotline, The HOPELINE. This approach provides a fully customized contact center setup tailored to your unique needs.

Contact Center 59

Contact Center contact center solutions Call flow CRM 59

24-7 InTouch

MARCH 11, 2025

This case study highlights how structured, scalable moderation can transform player experiences, setting a benchmark for the industry at large. The post Case Study: Enhancing Metaverse Safety with Scalable Moderation appeared first on IntouchCX.

Benchmark 52

Benchmark 52

BlueOcean

NOVEMBER 11, 2024

Let’s talk today The post Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study appeared first on Blue Ocean. If you’re looking to strategically support your top-tier clients through enterprise automation solutions, let us know. Complex customer service scenarios are our sweet spot.

Contact Center 71

Contact Center Enterprise Engineering Feedback 71

24-7 InTouch

FEBRUARY 18, 2025

Key results include: 30-40% of training time shifted to practical application Enhanced nesting framework with structured assessments The post Case Study: Driving Service Excellence Through Customized Training Sprints appeared first on IntouchCX.

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24-7 InTouch

JANUARY 8, 2025

increase in QAscores The post Case Study: Transforming Agent Performance and Efficiency With Automation appeared first on IntouchCX. We collaborated with a leading consumer packaged goods brand to improve agent efficiency by automating time-consuming tasks to help automate better responses.

Technology 52

Technology Customer Experience 52

24-7 InTouch

NOVEMBER 11, 2024

The post Case Study: AI-Driven Strategies to Cut Seasonal Ramp Time appeared first on IntouchCX. “ “I love the fact that you do not need to log in to use Sidd Pro and that it logs in to each brand for you! Also, the generated responses were perfect!“

First call resolution 52

First call resolution Morale Consulting Consulting 52

24-7 InTouch

OCTOBER 29, 2024

The post Case Study: Optimizing the Appeasement Process: Reducing Costs & Building Loyalty appeared first on IntouchCX. With the continued use of this agent assist tool, the brand will see more savings and less reships.

Best practices 52

Best practices Technology Customer Experience 52

24-7 InTouch

FEBRUARY 5, 2025

The post Case Study: Innovative Personalization Without Compromising Brand Integrity appeared first on IntouchCX. With this success, the next implementation will be to expand personalization offerings by introducing an upload photo feature.

Personalization 52

Personalization APIs Management 52

24-7 InTouch

MARCH 4, 2025

Improved customer interactions through tailored recruitment and training Enhanced lead pipeline management for better conversion rates Scalable, cost-effective support model for sustained growth The post Case Study: Empowering Support Teams Through Precision Hiring appeared first on IntouchCX.

Consulting 52

Consulting Consulting Management 52

BlueOcean

JULY 13, 2023

Learn how we delivered game-changing customer care—grab your copy of the case study today. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Just fill out the form below.

Customer Care 110

Customer Care outsourcing Customer Service Contact Center 110

VirtualPBX

NOVEMBER 8, 2023

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

TeleDirect

DECEMBER 25, 2024

Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events. Case Study 3: Tech Startup Reduces Downtime A tech startup outsourced 24/7 technical support to ensure customers received immediate assistance.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

CCNG

SEPTEMBER 3, 2020

Showcasing over 50 case studies and stories, these tools demonstrate the “how to” of reengineering your leadership skillsets for the virtual/work-at-home environment so that your organization can thrive with off-the-charts performance.

Customer Care 369

Customer Care Gamification Contact Center Management 369

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

CX Global Media

FEBRUARY 26, 2019

If you’re a solution provider that has solutions that are used on the frontline or improvise the performance of the frontline, then I’d like to give you the opportunity to put forward your solution or case study to present at the event. High-Performance Agent Development. Leadership that Engages. Unleashing Agent Retention.

Contact Center 56

Contact Center Coaching Employee engagement Call Center 56

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Scripts 106

Scripts APIs Metrics Management 106

Beyond Philosophy

OCTOBER 20, 2015

Witness their leaked training guide: Apple Case Study. We know that over 50% of a Customer experience is emotional so this is important. This concept is a key part of Apple’s training strategy.

Consulting 399

Consulting Consulting Customer Experience Customer retention 399

24-7 InTouch

OCTOBER 3, 2024

The post Case Study: Revolutionizing Online Review Responses at Scale Using Generative AI appeared first on IntouchCX. These results not only demonstrate the tangible benefits of Sidd Pro but also highlight its potential to transform customer service operations, enhance brand perception, and deliver outstanding customer satisfaction.

Personalization 69

Personalization Metrics Customer Experience Customer Service 69

Beyond Philosophy

OCTOBER 11, 2019

If you want to read more about RICOH Canada, please download our White Paper Case Study on their performance. To hear more about RICOH Canada’s Case Study in more detail, listen to the complete podcast here. . Hear the rest of the conversation on RICOH Canada’s Case Study on The Intuitive Customer Podcast.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

ShepHyken

DECEMBER 5, 2018

I’ve shared six Convenience Principles and numerous examples and case studies. In the past few months leading up to my new book, The Convenience Revolution , I’ve focused on ways to be more convenient for your customers. The goal is to eliminate friction. What I haven’t done is talked to you about what causes friction.

Advertising 319

Advertising Banking Personalization Customer Experience 319

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage. A review program. This is a problem for vendors.

B2B 218

B2B Surveys Sales Marketing 218

Beyond Philosophy

JULY 14, 2015

Join us at our webinar , “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Customer centricity 366

Customer centricity Customer retention Marketing Customer Experience 366

Beyond Philosophy

AUGUST 4, 2015

To listen to the webinar, “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” and learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Sales 398

Sales Customer centricity Customer Experience Accountability 398

Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Rocks will share his insight on simple experiences, as well as other interesting trends and discoveries Satmetrix has made over the years. Please CLICK HERE to join us for the Webinar.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

JUNE 12, 2015

Join us at our webinar at 11am EDT on July 23 rd , 2015, “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Customer Experience 343

Customer Experience Customer centricity Employee engagement Call Center 343

Beyond Philosophy

SEPTEMBER 20, 2024

The episode also features a case study from Hill’s work with Toyota Financial Services, where implementing personalized communication in the repurchase management program led to a significant increase in response rates—from 10% to 35%.

Personalization 243

Personalization Customer centricity CRM Marketing 243

Beyond Philosophy

JULY 23, 2015

Join us at our webinar , “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%. Tips and tricks would be great to share for all of us in the comments below.

Airlines 389

Airlines Customer centricity Personalization Marketing 389