Creative Virtual

JUNE 13, 2019

Over the years, we’ve developed an expertise in creating, implementing and maintaining chatbot, virtual agent and live chat solutions for major financial organisations. Through a series of live demonstrations, I’ll show best practices for implementing chatbots, virtual agents and live chat.

Virtual Agent 40

Virtual Agent Customer Experience Chatbots Best practices 40

Creative Virtual

FEBRUARY 7, 2019

In the survey results published by HR.com at the end of 2018, 79% of Human Resources (HR) professionals responded that chatbots and virtual assistants will become an increasingly viable way for employees to get real-time answers to their HR-related questions. By Liam Ryan, Sales Director.

Virtual Agent 40

Virtual Agent Employee engagement Chatbots Government 40

Creative Virtual

OCTOBER 9, 2018

Previously a sponsor of the AI & Robotics event, Creative Virtual is pleased to be a partner for CXtech this year. The event brings together thought leadership, innovation and current case studies covering a wide range of CX technologies.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

NobelBiz

OCTOBER 15, 2024

Utilize AI-Powered Chatbots and Virtual Assistants By 2025, AI-driven chatbots and virtual assistants will be right at the center of customer engagement for many businesses. They offer immediate support, route regular queries, and when needed, escalate issues to human agents. ’ Read Case Study 5.

Call Center 52

Call Center Virtual Agent Chatbots Analytics 52

Creative Virtual

JUNE 2, 2020

One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots. Back in 2015, Motability Operations won a Customer Contact Innovation Award for their contact centre virtual agent, Ask Mo, and gave a presentation on their winning case study.

Virtual Agent 52

Virtual Agent Self service Surveys Chatbots 52

Xaqt

JUNE 3, 2020

We refer to this as Human-Assisted Conversational AI, or Human-in-the-Loop, and its a key reason why Xaqt's Conversational Service Automation platform and Virtual Agents continually outperform the market in terms of accuracy and the quality of customer experience we deliver. These are data and skills that most organizations lack.

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40

CSM Magazine

JUNE 12, 2020

Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Balto

JANUARY 30, 2025

Customer relationship management (CRM) software stores caller data, including products customers have bought and their history with customer service, allowing agents to provide personalized support. AI-driven automation & virtual agents $50 $100/user/month 4.3 Read the full case study here. The result?

call center software 52

call center software Call Center Multichannel Coaching 52

RichCall

SEPTEMBER 13, 2017

In the worst case, if they were not able to solve their issue, the portal can include a click to call button where they are transferred to an agent and they don’t have to repeat all their information in order to get assistance. Customers have begun to use, and in some cases even prefer, non-agented interactions.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JivoChat

MARCH 9, 2021

Messaging apps and chatbots allow you to personalize your sales approach. According to Business Insider, almost 40% of global internet users prefer interacting with chatbots instead of virtual agents. A lead could be anyone who takes action, such as interacting with your website or chatbot. Average Cost Per Lead.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52