Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

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Answer Dash

SEPTEMBER 14, 2019

Gen Z tends to do more talking with their friends, family, and colleagues about an experience. As I shared in the many case studies in my latest book, Would You Do That To Your Mother? there are tons of companies that reinvent their operations to meet customer goals. Good CX prevails and has a significant business impact.

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ProProfs Blog

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Customer Service Books on Leadership.

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ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. Minimized Churn Risks.

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8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

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Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. As customers, we want our lives to be improved. Case Study. Case Study.

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ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Show your customers you’re grateful for their continued commitment, especially in times of doubt. A gesture doesn’t need to be grand to be thoughtful.

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Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: Chief Customer Officer 2.0: Join author Joseph A.

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Enghouse Interactive

JULY 15, 2020

Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. Here in the first of two guest posts she shares inspirational case studies from her latest book Would You Do That To Your Mother? Decision Intent: Move Past Function to Desire.

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8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

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CX Journey

JUNE 14, 2017

Image courtesy of Pixabay What can I do to advance my career in - or to get started in - the customer experience profession? The more people we can have on the customer's team, the better. Books like the Ultimate Question series, Outside In, and Jeanne Bliss' books about the Chief Customer Officer role are great resources.

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Enghouse Interactive

JULY 29, 2020

In the latest in our series of guest posts, noted customer experience author and speaker Jeanne Bliss is sharing two of the case studies from her latest book Would You Do That To Your Mother? which looks at the importance of thinking about people as individuals when making decisions about the experience you offer.

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VHT

SEPTEMBER 20, 2018

This conference is known to drive attendees’ motivation through intimate working sessions, amazing case studies and informative tours. Knowledgeable and approachable speakers work directly with guests, offering top-level advice from years of experience. Website: [link]. Website: [link]. Website: [link]. Website: [link].

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Branch Mesenger

MAY 29, 2018

Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. She pioneered the Chief Customer Officer role and has deeply applied her experience in writing and research from time spent working at companies including Allstate, Coldwell Banker, and Microsoft. Dare to rethink what's been done.

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ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

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Customer retention Chief Customer Officer SaaS Accountability 52

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Random acts of C S won’t suffice.

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Squelch

OCTOBER 25, 2019

We were grateful for the opportunity to ask questions about the challenges facing their customer support and success teams and show how the Squelch customer experience optimization solution might be able to help. What has fundamentally changed in the industry is how much we care that the customer achieves their business outcome.

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Kayako

DECEMBER 3, 2015

And you know just how powerful delightful customer service experiences can be to drive positive word-of-mouth. Maybe you could send over some case studies – like these ! – that show just how investing in customer service can impact the bottom line. Google is your friend.

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SmartKarrot

SEPTEMBER 10, 2020

But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees.

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ChurnZero

MAY 1, 2020

The key is to work backwards from your audience’s main objectives to match your business case. For instance, let’s say you were selling Customer Success software to your C-Suite. You may focus on how software automation increases the team’s bandwidth to provide targeted one-to-one customer outreach. Don’t omit objections.

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SmartKarrot

APRIL 6, 2021

Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. Have case studies that include the benefits of customer success. How a client grew revenue?

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SmartKarrot

DECEMBER 24, 2020

Work closely with the Senior Director of CSM to establish clear goals and metrics that the CSMs will focus on throughout the year with their Relativity customers. Continuously manage and evolve the coverage model to improve the overall customer experience. Apply here: [link].

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Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

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Fonolo

JANUARY 22, 2020

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. X4 Experience Summit, Salt Lake City. Adobe Experience Summit, Las Vegas.

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