Answer Dash

SEPTEMBER 14, 2019

Gen Z tends to do more talking with their friends, family, and colleagues about an experience. As I shared in the many case studies in my latest book, Would You Do That To Your Mother? there are tons of companies that reinvent their operations to meet customer goals. Good CX prevails and has a significant business impact.

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Chief Customer Officer Customer Experience Journey mapping Customer centricity 52

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. As customers, we want our lives to be improved. Case Study. Case Study.

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Chief Customer Officer Airlines Customer Service Customer centricity 59

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

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Contact Center Call Center Customer Experience outsourcing 62

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. Minimized Churn Risks.

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Customer retention Chief Customer Officer Accountability SaaS 97

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 66

Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. Customer Experience 3.0: Chief Customer Officer 2.0: Join author Joseph A.

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Customer Service Gamification Consulting Consulting 89

ChurnZero

MAY 5, 2020

Fortunately, Customer Success teams are uniquely positioned to step up and provide business continuity—serving as a company’s compass to guide them through this treacherous terrain. Show your customers you’re grateful for their continued commitment, especially in times of doubt. A gesture doesn’t need to be grand to be thoughtful.

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Customer retention Chief Customer Officer Construction Morale 72

CX Journey

JUNE 14, 2017

Image courtesy of Pixabay What can I do to advance my career in - or to get started in - the customer experience profession? The more people we can have on the customer's team, the better. Books like the Ultimate Question series, Outside In, and Jeanne Bliss' books about the Chief Customer Officer role are great resources.

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Chief Customer Officer Education Consulting Consulting 68

Enghouse Interactive

JULY 15, 2020

Five-time Chief Customer Officer Jeanne Bliss is an industry expert in customer-centric leadership and a noted author and speaker. Here in the first of two guest posts she shares inspirational case studies from her latest book Would You Do That To Your Mother? Decision Intent: Move Past Function to Desire.

Chief Customer Officer 40

Chief Customer Officer Customer centricity Education Consulting 40

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

Enghouse Interactive

JULY 29, 2020

In the latest in our series of guest posts, noted customer experience author and speaker Jeanne Bliss is sharing two of the case studies from her latest book Would You Do That To Your Mother? which looks at the importance of thinking about people as individuals when making decisions about the experience you offer.

Airlines 40

Airlines Chief Customer Officer Accountability Personalization 40

Kayako

DECEMBER 3, 2015

And you know just how powerful delightful customer service experiences can be to drive positive word-of-mouth. Maybe you could send over some case studies – like these ! – that show just how investing in customer service can impact the bottom line. Google is your friend.

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Customer Service Chief Customer Officer Transportation Feedback 63

VHT

SEPTEMBER 20, 2018

This conference is known to drive attendees’ motivation through intimate working sessions, amazing case studies and informative tours. Knowledgeable and approachable speakers work directly with guests, offering top-level advice from years of experience. Website: [link]. Website: [link]. Website: [link]. Website: [link].

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Branch Mesenger

MAY 29, 2018

Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. She pioneered the Chief Customer Officer role and has deeply applied her experience in writing and research from time spent working at companies including Allstate, Coldwell Banker, and Microsoft. Dare to rethink what's been done.

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Chief Customer Officer Personalization Customer Service Call Center 67

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

Chief Customer Officer 52

Chief Customer Officer Customer retention SaaS Accountability 52

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Random acts of C S won’t suffice.

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Chief Customer Officer Sales SaaS Customer centricity 61

Squelch

OCTOBER 25, 2019

We were grateful for the opportunity to ask questions about the challenges facing their customer support and success teams and show how the Squelch customer experience optimization solution might be able to help. What has fundamentally changed in the industry is how much we care that the customer achieves their business outcome.

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Chief Customer Officer Entertainment Upselling Government 40

SmartKarrot

SEPTEMBER 10, 2020

But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

ChurnZero

MAY 1, 2020

The key is to work backwards from your audience’s main objectives to match your business case. For instance, let’s say you were selling Customer Success software to your C-Suite. You may focus on how software automation increases the team’s bandwidth to provide targeted one-to-one customer outreach. Don’t omit objections.

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Chief Customer Officer Construction Accountability Customer retention 53

SmartKarrot

APRIL 6, 2021

Understand what the objective is and create a financial case around it. Is it revenue- if yes, work around customer retention and expansion revenue. Support your statement with real examples and case studies. Have case studies that include the benefits of customer success. How a client grew revenue?

Chief Customer Officer 18

Chief Customer Officer Upselling Customer retention CRM 18

SmartKarrot

DECEMBER 24, 2020

Work closely with the Senior Director of CSM to establish clear goals and metrics that the CSMs will focus on throughout the year with their Relativity customers. Continuously manage and evolve the coverage model to improve the overall customer experience. Apply here: [link].

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Chief Customer Officer Customer retention Accountability Coaching 10

Lumoa

MARCH 21, 2023

For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0

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Customer Experience Chief Customer Officer Customer centricity Advertising 88

Fonolo

JANUARY 22, 2020

Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. Chief Customer Officers USA, Atlanta. X4 Experience Summit, Salt Lake City. Adobe Experience Summit, Las Vegas.

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Customer Service Chief Customer Officer Contact Center Call Center 129

ProProfs Blog

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Customer Service Books on Leadership.

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Customer Service Chief Customer Officer Customer centricity Coaching 128