NobelBiz

FEBRUARY 20, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

NobelBiz

FEBRUARY 6, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

MAY 25, 2023

To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. .

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Fonolo

JANUARY 14, 2020

And their mix of fun, quirky illustrations with a great UX, detailed information, and relevant case-studies make it one of our go-to resources. Top Pick: Customer self-service and the role of cloud contact centers. They’ve labelled their blogs clearly, so you can easily find the article that suits your needs.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

APRIL 8, 2025

. – microsoft.com Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Call Center 40

Call Center Agent burnout Contact Center CRM 40

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

NICE inContact

JANUARY 11, 2019

If so, register to listen to a replay of the webinar – which includes a quality management case study. I hope this blog has whet your appetite to learn more about the impacts of omnichannel interactions and artificial intelligence on quality management. appeared first on NICE inContact Blog.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

Avaya

MARCH 16, 2016

Diligent chose Engagement OnAvaya™ – Google™ Cloud Platform , designed with comprehensive cloud contact center capabilities. The Avaya cloud contact center solution supports Diligent’s highly-individualized approach. Click here to read the full case study from Avaya.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44

NobelBiz

JULY 30, 2024

’ Read Case Study Benefits of an Upgraded Business Phone System When considering an upgrade, it’s important to evaluate various aspects to ensure you choose the best solution for your needs. Ebook On-Premise vs. Cloud Contact Center Solution 2.

voip 98

voip Interactive Voice Response Contact Center CRM 98

NICE inContact

MAY 12, 2017

Is Cloud Contact Center the New Normal? Even the execs from Cisco and Genesys, when asked to talk about a recent customer win, highlighted customers who had moved from premises-based systems to the cloud.

Enterprise 48

Enterprise Contact Center Cloud contact Banking 48

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

NobelBiz

APRIL 23, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Fonolo

APRIL 10, 2019

Join Fonolo and Language I/O in this one-hour webinar on the 25th of April at 3pm EST/12PM PT as we discuss the ways in which certain technologies can not only reduce contact center costs but increase the overall quality of support, as well as share experiences and success stories. Successful case studies. Plus, so much more!

CRM 98

CRM Contact Center Contact center software Call Center 98

NobelBiz

APRIL 15, 2025

Tech Should Support, Not Distract: Integrated platforms like NobelBiz Cloud Contact Center enable agents to focus on conversations, not troubleshooting tools. Thats why a connection-centered training strategy works best when paired with integrated tools like NobelBiz Cloud Contact Center. Fewer distractions. Fewer silos.

Scripts 40

Scripts Cloud contact Contact Center Call Center 40

Fonolo

FEBRUARY 27, 2019

Successful Case Studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for the live webinar. We talk about: The Role of Workforce Management. The Benefit of Call-back Technology.

Call Center 91

Call Center Contact Center Service level Enterprise 91

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

EC Theater Session: Next Wave is Here: Think Beyond the Cloud. Cloud Contact Center 2.0: Lisa Clark, Vice President of Contact Centre Product Management, 8x8. Avoiding the “Gotchas” in a Cloud Migration. Avoiding the “Gotchas” in a Cloud Migration. What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

AWS Machine Learning

NOVEMBER 28, 2022

For example, WaFd Bank, a full-service US bank, improved its customer experience with Talkdesk (a global cloud contact center company) and AWS Contact Center Intelligence (CCI) solutions, reducing call times by up to 90%. References. Zhou et al., “A 820-838, May 2021, doi: 10.1109/JPROC.2021.3054390. 2021.3054390.

Healthcare 88

Healthcare Analytics Banking Enterprise 88

NobelBiz

APRIL 30, 2024

’ Read Case Study Implementing AI in Your Call Center To integrate AI in call centers, businesses should follow these steps: Initial Steps : Identify the specific needs of your call center and choose appropriate AI technologies. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

’ Read Case Study Implementing AI in Your Call Center To integrate AI in call centers, businesses should follow these steps: Initial Steps : Identify the specific needs of your call center and choose appropriate AI technologies. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Fonolo

APRIL 18, 2019

You’ll hear from Kaarina Kvaavik, co-CEO of Language I/O, Andrea Paragona from Constant Contact, and Shai Berger, CEO of Fonolo. Successful case studies. Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. A sneak peak at a selection of the slides!

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

Serenova

APRIL 22, 2019

To meet its goals, City migrated to Serenova’s CxEngage cloud contact center solution in 2018. One of the reasons I never miss the annual ICMI Contact Center Expo (May 13-16) is the abundance of opportunities for real-life examples and frank discussions with contact center professionals. Can’t make it to the expo?

Contact Center 40

Contact Center Cloud contact Enterprise contact center solutions 40

NobelBiz

JANUARY 23, 2024

At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally. Read Case Study Watch video Salman Aslam Director Support – Quality & Training at WORK Inc.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

NobelBiz

SEPTEMBER 10, 2024

Aircall Aircall is a cloud contact center solution that will help simplify voice for customer support teams. NobelBiz’s solution is designed to offer seamless experiences to agents and customers alike, with smart call routing, robust analytics, and extensive integrations.

contact center solutions 52

contact center solutions Contact Center Multichannel Analytics 52

NobelBiz

JULY 9, 2024

’ Read Case Study How Do Lead Generation Call Centers Operate? For more information on how NobelBiz Omni+ can transform your telemarketing call center, visit our cloud contact center solution page. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 52

Call Center Telemarketing contact center solutions Contact Center 52

NobelBiz

JULY 2, 2024

’ Read Case Study Telemarketing call centers are vital for businesses aiming to enhance their sales, customer relationships, and market understanding. Additionally, cloud-based solutions enhance flexibility, scalability, and data security, making them indispensable for modern telemarketing operations.

Telemarketing 52

Telemarketing Call Center Scripts Contact center software 52

NobelBiz

JUNE 25, 2024

’ Read Case Study Skills and Training for Debt Collection Agents Essential Skills for Agents: Debt collection agents need strong communication, negotiation, and empathy skills. Why Do Debt Collection Call Centers Need Cloud Communications Platforms?

Call Center 52

Call Center Contact Center Accountability CRM 52

Fonolo

FEBRUARY 13, 2019

The move to cloud is certainly one of the big trends in customer service. For more on customer service trends, see our latest whitepaper. “… cloud contact center solutions helped 71% of organizations easily scale up or scale down … in response to seasonality fluctuations as well as in the event of disasters.”. Plus so Much More!

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NobelBiz

JUNE 4, 2024

’ Read Case Study At NobelBiz, we understand that a well-structured customer service call center is essential for delivering exceptional customer experiences and driving business success. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

NobelBiz

MAY 14, 2024

’ Read Case Study Benefits of using Conversational Analytics Implementing conversational analytics can lead to numerous benefits for businesses: 85% of executives believe that using tools like conversation analytics can provide a competitive advantage.- Calltrackingmetrics.com 1.

Analytics 59

Analytics Call Center Contact Center Sales 59

NobelBiz

MAY 28, 2024

’ Read Case Study Maximize Conversion Rates with NobelBiz’s Hybrid Dialer NobelBiz’s Hybrid Dialer Dragon Call Initiator is designed to maximize your call center’s efficiency and conversion rates by seamlessly integrating inbound and outbound call capabilities.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

NobelBiz

MAY 7, 2024

’ Read Case Study Choosing the Right Hybrid Dialer for Your Call Center When choosing a hybrid dialer, consider its compatibility with your current systems, the scalability options it offers, and the level of customer support provided by the vendor.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

NobelBiz

JUNE 11, 2024

’ Read Case Study NLP is revolutionizing customer service by enhancing efficiency, improving customer interactions, and providing valuable insights. Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Interactive Voice Response 52

Interactive Voice Response Customer Service Chatbots Call Center 52

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59