AWS Machine Learning

OCTOBER 16, 2024

Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization. Call processing and model serving Intact has on-premises contact centers and cloud contact centers, so they built a call acquisition process to ingest calls from both sources.

Customer Service 87

Customer Service Scripts Coaching Finance 87

3CLogic

SEPTEMBER 28, 2022

The ServiceNow Healthcare platform gives control to the patients and improves their experience by offering digital self-service options for common requests and virtual agent experiences that further enhance the self-service options available to patients. Improved Patient Care Experiences.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

NobelBiz

MARCH 11, 2025

’ Read Case Study The AI Technologies Reshaping Customer Complaints So, how exactly does AI help businesses manage complaints? Chatbots These AI-powered virtual agents handle simple interactions, answering FAQs or performing tasks like scheduling appointments. Lets break down the key technologies at play.

Call Center 52

Call Center Chatbots Complaint resolution Consulting 52

NobelBiz

APRIL 30, 2024

Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Virtual Agents and Chatbots Virtual agents and chatbots handle routine inquiries such as billing questions, account updates, and simple technical support, freeing up human agents to focus on more complex and sensitive issues.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104