Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

OCTOBER 20, 2015

Witness their leaked training guide: Apple Case Study. The post 3 Ways to Improve Your Training to the Next Level appeared first on Beyond Philosophy | CX Consultants | Customer Experience. We know that over 50% of a Customer experience is emotional so this is important. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 399

Consulting Consulting Customer Experience Customer retention 399

Babelforce

SEPTEMBER 15, 2021

When this is the case, make training materials available right away so new hires can familiarize themselves with the role. Case study: Booz Allen. A good example is the consulting firm Booz Allen. Case study: LUX Resorts. Case Study: Air Mauritius. 10 Don’t be afraid to go all-in.

Call Center 102

Call Center Scripts Contact Center Airlines 102

Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. Case Study: Enhance Your CX with This Technology. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Technology 331

Technology Consulting Consulting Customer emotions 331

Beyond Philosophy

MARCH 16, 2016

Using research from other successful case studies and your Customer research will show the facts and figures that add credence to your heartwarming holiday story recap. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 281

Consulting Consulting Sales Customer Experience 281

Beyond Philosophy

FEBRUARY 3, 2015

Zhecho Dobrev, one of our consultants published his musings on this concept. 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Dobrev asserts that most consumers say they want more choices, but they really want just enough choices. Sources: Aagaard, Michael. “10 Contentverve.com.

Consulting 304

Consulting Consulting Customer emotions Morale 304

Beyond Philosophy

OCTOBER 11, 2019

If you want to read more about RICOH Canada, please download our White Paper Case Study on their performance. To hear more about RICOH Canada’s Case Study in more detail, listen to the complete podcast here. . Hear the rest of the conversation on RICOH Canada’s Case Study on The Intuitive Customer Podcast.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

ShepHyken

NOVEMBER 13, 2019

He shared a case study that I’ve often thought about and even referenced in my articles and videos. Professor Stern was hired to consult with IBM when they were selling computers. That brings me to Lou Sterns, Distinguished Professor Emeritus of Marketing at Kellogg School of Management at Northwestern University.

Customer Service 306

Customer Service Consulting Consulting Surveys 306

Beyond Philosophy

APRIL 26, 2017

As the owner of a customer experience consultancy, it’s encouraging to see changes like this aimed directly at providing customers with a better experience overall. If you enjoyed this blog, you might also like: Case Study: Enhance Your CX with This Technology. People go to theme parks for emotional reasons, not rational ones.

Technology 283

Technology Consulting Consulting Customer emotions 283

Beyond Philosophy

APRIL 18, 2016

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The One Question To Ask When Making Decisions.

Consulting 281

Consulting Consulting B2B Customer Experience 281

TeleDirect

JANUARY 30, 2025

Time-Consuming Administrative Tasks Attorneys and legal staff spend a significant amount of time fielding calls, scheduling consultations, and handling client inquiries, reducing their availability for case preparation and court proceedings. Clients can book consultations without delays. Automated reminders reduce no-shows.

Call Center 119

Call Center outsourcing Consulting Consulting 119

Beyond Philosophy

FEBRUARY 10, 2015

Body language is something we talk a lot with our clients about when we consult them on Customer Experience. The Secret of a Great Customer Experience—Apple Case Study. Sometimes without either of you realizing it, as body language often has subconscious interpretation.

Consulting 338

Consulting Consulting Surveys Customer Experience 338

Beyond Philosophy

JULY 10, 2017

In our global Customer Experience consultancy, we suggest attending to the Emotional Signature®, which measures the level of their emotional engagement customers have with you. Case Study: Enhance Your CX With This Technology. While innovative and enlightening, these tactics do not provide a comprehensive Customer Experience.

Airlines 313

Airlines Consulting Consulting Technology 313

CCNG

NOVEMBER 9, 2021

There are many incredible case studies of AI positively transforming the contact center. So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Beyond Philosophy

FEBRUARY 17, 2016

Case Study: Increase Your sales by 47% by Doing This. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers.

Consulting 275

Consulting Consulting Customer Experience Personalization 275

Beyond Philosophy

DECEMBER 25, 2017

Case Study: Enhance Your CX With This Technology. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. An example is the tempo of music played at the grocery store. Sign up here.

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

Beyond Philosophy

OCTOBER 8, 2022

25:07 Hannesson shares a specific case study that used video to reduce repeat home visits. 29:22 We all share our practical advice about how to use video to improve the metrics that matter most to your organization (and that none of us are footballers, in case you were wondering). Follow Colin on LinkedIn and Twitter.

Customer Experience 221

Customer Experience Contact Center Consulting Consulting 221

ShepHyken

DECEMBER 4, 2020

Do it yourself, or engage with a customer experience consultant like us. Customer Experience Roadmap Case Study. When you offer only one better touchpoint, all the other points look and feel even worse. So, take the time to build your customer experience roadmap and align your budgets with it. They deserve it.

Customer Experience 287

Customer Experience Airlines Customer centricity Surveys 287

Beyond Philosophy

JULY 7, 2022

First, we covered a case study about Nissan in the Middle East that found a way to change how people shopped for their cars to an online experience. appeared first on CX Consulting. It’s not that one is better, and one is worse; it’s just that they do different things. We touched on these topics before.

Technology 402

Technology Consulting Consulting Personalization 402

Beyond Philosophy

JULY 24, 2017

And thus began an excellent case study in how NOT to treat your customers. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. So a couple of months ago, Lorraine and I headed out to our local Jeep dealership.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

Beyond Philosophy

MAY 10, 2016

It was one of the most successful marketing programs of 2014: https://www.thinkwithgoogle.com/case-studies/td-thanks-you.html. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Republished with permission from CustomerThink.com.

Marketing 186

Marketing Banking B2C Consulting 186

Momentum Telecom

OCTOBER 23, 2024

Scott J Salons Elevates Customer Experience with Upgraded Connectivity Scott J Salons is dedicated to crafting unique experiences for every guest, from initial consultations to ongoing stylist collaborations. Download the full case study to discover the details of this successful partnership and how it can inspire your next project.

Consulting 52

Consulting Consulting Customer Support Customer Experience 52

Interaction Metrics

JANUARY 7, 2025

Customer Journey Mapping Consultants Drive Impact Partnering with customer journey mapping consultants ensures that companies follow a proven process, prioritize research, and align insights with company-wide goals. Consultants can help businesses clarify these nuances. Takeaway #4.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This year, the Financial Times recognized us as one of the best management consultancies for the fourth year in a row. My company had a significant birthday this year. rating on Apple Podcasts. Subscribe today right here.

Consulting 221

Consulting Consulting Finance Education 221

Beyond Philosophy

JUNE 7, 2016

As Hill has noted: “There are always some economic case studies that prove cutting costs or raising fees makes sense. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. It’s about building fans of your service, not customers.

Customer Experience 186

Customer Experience Banking B2C Airlines 186

Beyond Philosophy

NOVEMBER 28, 2017

As Hill has noted: “There are always some economic case studies that prove cutting costs or raising fees makes sense. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. It’s about building fans of your service, not customers.

B2C 207

B2C Banking B2B Customer advocacy 207

Beyond Philosophy

DECEMBER 16, 2021

In our global Customer Experience consultancy, we often start by educating the organization on the aspects of a Customer Experience, from the rational stuff they are used to managing to the emotional, subconscious, and psychological parts they are not. appeared first on CX Consulting. Education is essential, too.

Education 243

Education Best practices Consulting Consulting 243

Callminer

FEBRUARY 23, 2021

For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. As we have written in a recent case study, even companies that previously used on-premise systems had to quickly shift their operations onto cloud software.

Call Center 376

Call Center Technology Banking Contact Center 376

Beyond Philosophy

APRIL 18, 2016

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The One Question To Ask When Making Decisions.

Consulting 150

Consulting Consulting B2B Customer Experience 150

Beyond Philosophy

FEBRUARY 15, 2021

Many write-ups of behavioral science case studies make it sound as if it’s magic, and changing one small thing will always produce massive results. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Finance 221

Finance Consulting Consulting Metrics 221

BlueOcean

APRIL 7, 2025

AI Use Cases Lets face it, you may not want to be the guinea pig when it comes to AI. Get some case studies from similar projects your potential vendor has worked on. Schedule a consultation with Blue Ocean. What steps do you take outcomes of your AI strategy are falling short of expectations?

Contact Center 62

Contact Center outsourcing Customer Care Metrics 62

NobelBiz

MARCH 18, 2025

.”- Mike Mcguire, Senior Sales Consultant at NobleBiz Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Best practices 52

Best practices B2C Call Center Consulting 52

inSided

APRIL 21, 2021

A few years back, software company Thinkwise went from consultancy firm to license-based platform vendor. This is when they found themselves in a new customer engagement ecosystem, one that required new technology to deliver an optimal customer experience.

Engineering 52

Engineering Consulting Consulting Technology 52

Interactions

APRIL 2, 2025

Our consultative approach means we continually work to ensure our retail clients IVAs are working as successfully as possible, including helping to set up and maintain integrations, even if you use less-common or home-grown systems. What sets Interactions apart is our hands-on help with integrations. million agent minutes in one year.

Self service 62

Self service Average Handle Time Upselling Contact Center 62

Uniphore

JULY 10, 2021

Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. Kumaran is responsible for solutions consulting at Jacada. Register Now.

Call Center 89

Call Center Contact Center Consulting Consulting 89

NobelBiz

MARCH 11, 2025

” Mike Mcguire, Senior Sales Consultant at NobleBiz AI vs. Human Agents: Who Handles Complaints Better? ’ Read Case Study The AI Technologies Reshaping Customer Complaints So, how exactly does AI help businesses manage complaints? . “The best AI implementations dont remove humans from the equation.

Call Center 52

Call Center Chatbots Complaint resolution Consulting 52

ChurnZero

MARCH 14, 2025

2: Dont lose sight of value realization metrics and the importance of a consultative approach as leading indicators of revenue goals. Marley Wagner is a freelance digital customer success consultant and fractional chief marketing officer. 2: How do you balance short-term revenue goals with long-term customer lifecycles?

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Upselling Sales Customer retention Consulting 52