Upstream Works

SEPTEMBER 1, 2020

That’s why it’s important for the company to invest in an omnichannel contact center platform that gives agents access to everything they need on one desktop. Learn more about Upstream Works’ omnichannel contact center solutions here. This has a domino effect on customers who receive a more human experience.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

NobelBiz

NOVEMBER 5, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52

NobelBiz

FEBRUARY 11, 2025

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! With NobelBizs Cloud Contact Center Solutions , businesses can implement a smart, flexible IVR system that works alongside expert live agent support.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Toister Performance Solutions

JULY 11, 2024

Here are three mini-case studies. Case Study: Transparent BPO Transparent BPO is a contact center solutions provider. Case Study: GreatAmerica Financial Services GreatAmerica provides equipment financing solutions to businesses. It's landed on the Inc. This strategy has paid off.

Real estate 71

Real estate Finance contact center solutions Customer retention 71

Transparent BPO

FEBRUARY 12, 2020

This Case Study Proves Empathy Works. A recent case study of an online pharmacy startup showcases the value of empathy in achieving service level success. So, if you want customers to love your brand, the path may be through the contact center with agents trained to empathize. Feel free to share!

Contact Center 99

Contact Center contact center solutions Customer Service Customer Experience 99

NobelBiz

DECEMBER 10, 2024

Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

NobelBiz

FEBRUARY 20, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Outsource Consultants

JANUARY 28, 2025

The contact center landscape has rapidly evolved, offering a broad range of advanced features designed to improve service quality, streamline operations, and drive customer satisfaction. At Outsource Consultants, we understand the complexities of selecting a contact center solution tailored to your unique business needs.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

NobelBiz

FEBRUARY 6, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

Noble Systems

FEBRUARY 26, 2019

Rather than trying to fix what wasn’t broken, Hair Club used automated Noble Contact Center solutions to boost its efficiency. Hair Club has implemented a unified platform with multiple solutions to transform its contact center operations. Noble lets us do more with fewer resources. million per month.

Contact Center 66

Contact Center Advertising Call Center contact center solutions 66

NobelBiz

MAY 25, 2023

A smooth integration will ensure that there are no interruptions in your call center operations and that your customer data remains consistent across all platforms. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. .

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

JANUARY 21, 2025

Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Call Center 52

Call Center CRM Analytics Contact Center 52

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

NOVEMBER 26, 2024

Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Call Center 52

Call Center Multi-channel support voip Technical Support 52

NobelBiz

APRIL 30, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

NobelBiz

NOVEMBER 19, 2024

Related Article Unveiling the Cost Savings of VOIP in 2023: A Comprehensive Analysis Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Contact Center 52

Contact Center Call Center Interactive Voice Response Wait times 52

ConvergeOne

AUGUST 3, 2021

ConvergeOne has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. Read the case study Read the full case study to learn how ConvergeOne helped Allscripts achieve success with Genesys PureCloud. They are well suited to the way we work.”

Healthcare 52

Healthcare Contact Center contact center solutions Enterprise 52

NobelBiz

JULY 30, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Ebook On-Premise vs. Cloud Contact Center Solution 2. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

voip 98

voip Interactive Voice Response Contact Center CRM 98

NobelBiz

JANUARY 28, 2025

Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Fonolo

FEBRUARY 27, 2018

More Enterprise DIY: Larger organizations are getting empowered to “roll their own” call center using basic components plus internal or external developers. For example, see the Twilio-ING case study. More Players: With Twilio’s high-level APIs, it’s easier than ever to build a new call center offering.

Call Center 99

Call Center APIs Contact Center SaaS 99

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. That passion also extends to delivering outstanding customer service.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75

Altivon

JANUARY 17, 2021

Altivon has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. Read the Full Allscripts case study. The Altivon team very much understands our business, SLA needs and team skill levels,” said David Heath, Allscripts Director of Information Technology.

Healthcare 52

Healthcare contact center solutions Contact Center Enterprise 52

AWS Machine Learning

NOVEMBER 19, 2024

Join this session to hear from ASAPP, a leading contact center solutions provider, as they discuss the principles they used to add generative AI-powered innovations to their software with Amazon Bedrock. With these principles, organizations can develop impactful generative AI applications that drive responsible innovation.

APIs 95

APIs Enterprise Best practices Government 95

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

Concentrix

DECEMBER 12, 2024

Discover how a retailer implemented a cloud contact center solution, powered by Amazon Connect, to enable seamless customer interactions across multiple channels.

Cloud contact 62

Cloud contact Contact Center Self service contact center solutions 62

CustomerSuccessBox

DECEMBER 6, 2021

You can hear overviews on running a successful subscription-only business, case studies from SaaS leaders, alongside learning more about concepts such as increasing customer lifetime value and new ways to source annual recurring revenue (ARR). Future of the Contact Centre Conference 2022.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

Playvox

JUNE 6, 2023

Demonstrate Strategic Benefits of Delivering Outstanding CX On the one hand, approvals for contact center solutions may be under more scrutiny and require a water-tight business case and rapid ROI. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center 66

Contact Center Finance contact center solutions Contact center software 66

CSM Magazine

SEPTEMBER 26, 2023

Gartner is forecasting a $7B increase in AI spending for customer service in the next couple of years and I’m very proud to be the first in market with an LLM-powered AI customer-facing AI solution”, says Quiq CEO and Founder, Mike Myer. If you’d like to learn more about how Quiq built LOOP’s AI Assistant, explore the case study.

Self service 64

Self service Chatbots contact center solutions Contact Center 64

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Why Cloud Contact Centers Reign Supreme Cloud-based contact center solutions are becoming increasingly popular, and it’s easy to see why.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

NobelBiz

AUGUST 6, 2024

.” – Brad Dashnaw CEO – Shift Marketing Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software Construction 98

Ansafone

NOVEMBER 4, 2021

In a sense, enabling the caller to “self-serve” fast-tracks the Contact Center Solutions that are readily available to them. It’s the duty of any good business to interact with its customers by offering them clear choices and options in which they can smoothly navigate call inquiries.

Interactive Voice Response 62

Interactive Voice Response contact center solutions Contact Center Call Center 62

Global Response

FEBRUARY 13, 2022

Remember that multi-channel contact centers can also be outsourced, freeing up time and energy on your teams while still providing an excellent customer experience. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

NobelBiz

JULY 9, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! ’ Read Case Study How Do Lead Generation Call Centers Operate? Connecting Call Centers to Success.

Call Center 52

Call Center Telemarketing contact center solutions Contact Center 52

Avaya

MARCH 16, 2016

The Avaya solution has proven an ideal fit for this fast-growth financial services company in terms of deployment speed and scalability. The Avaya cloud contact center solution supports Diligent’s highly-individualized approach. Click here to read the full case study from Avaya.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44