Case Study, Customer Care and Inbound sales

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Case Study

Customer Care

Inbound sales

Best Practices for your Quality Monitoring Form

Customer Relationship Metrics

MAY 12, 2017

In review of the case study below, you may see your center and further understand the reason for constant scrutiny. It’s not an uncommon to expect internal quality monitoring (iQM) scores to mirror customer evaluations of the experience. Here’s where you may resemble the call center in the case study.

Best practices

Best practices Call Center Inbound sales First call resolution

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

OCTOBER 23, 2019

Their customers were dissatisfied with the sluggishness of their response times across channels. By choosing to work with TLC Associates, they hoped to revamp their end-to-end customer care solutions to better manage seasonal peaks, 24/7 availability, and overall response times. Download our case study ! .

outsourcing

outsourcing Contact Center Customer Service Interactive Voice Response

Customer Contact Central

Best Practices for your Quality Monitoring Form

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

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