Interactions

APRIL 2, 2025

81% of customers prefer companies that offer a personalized experience. Upselling, Cross-selling, and Emptying Those Shopping Carts With these same integrations and personalization, retailers can transform contact centers from cost sinks to revenue generators. million agent minutes in one year.

Self service 62

Self service Average Handle Time Upselling Contact Center 62

Totango

MAY 5, 2021

Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Tracking the progress of customer satisfaction to judge the success of proactive measures. Asking promoters to participate in a case study, serve as a reference, or speak at an event. Customer Effort Score (CES).

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Showcase client case studies.

SaaS 113

SaaS Journey mapping B2B Upselling 113

ChurnZero

DECEMBER 15, 2021

These can be set up to target just the right customers, at just the right time, with the most relevant upsell offers. Renewal teams can also give more accurate expansion forecasts with Customer Success software by using the tool to report on customer health scores and predict the likelihood that a customer grows.

Sales 98

Sales Marketing Accountability Surveys 98

Totango

OCTOBER 20, 2020

Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Tracking the progress of customer satisfaction to judge the success of proactive measures. Asking promoters to participate in a case study, serve as a reference, or speak at an event. Customer Effort Score (CES).

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

ChurnZero

APRIL 2, 2021

Renewal teams can also create more accurate expansion forecasting and reporting using customer health scores to predict the likelihood that a customer expands – allowing them to better prioritize their pipeline. Find customer use cases for every case study. Reinforce marketing content in your application.

Sales 64

Sales Marketing Surveys Accountability 64

Amity

JULY 4, 2017

Route your promoter responses to Marketing, they may want to reach out for a testimonial or a case study. Net Promoter Score data should also appear in your Sales team’s system of record for upsell and referral opportunities. The Product team needs to see feedback related to your application.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66