Totango

AUGUST 11, 2022

Client receptivity : Customer receptiveness to ideas and initiatives proposed by success managers will be influenced by their perception of digital interactions with your product and the value they derive from these interactions. Showcase client case studies. Showcase Client Case Studies. Overdeliver value.

SaaS 113

SaaS Journey mapping B2B Upselling 113

ClearAction

AUGUST 6, 2019

Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Thoughtful planning can spell the difference between limited value and transformational value from customer journey mapping. Customer Journey Mapping Best Practices.

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

Fonolo

SEPTEMBER 12, 2018

Step 2: Create a “Customer Experience Map”. This step, similar to a customer journey map, is vital as it vividly points out consumer touch points that can establish a personal connection between the company and the customer. The Impact of AI on Customer Facing Roles. Successful Cases Studies.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Kayako

SEPTEMBER 9, 2022

Conversational customer support is important to customer relationship management because the quality of the conversation defines a customer’s experience, which influences customer retention and loyalty. Since the late 1990s, some companies have used created customer journey maps.

Customer Service 62

Customer Service Journey mapping Agent Empowerment Customer retention 62

NobelBiz

MARCH 12, 2024

This table outlines the key differences between Unified and Traditional CXM in terms of their approach, integration, data usage, and impact on customer experience. When customers feel understood and valued at every interaction, they are more likely to develop a sense of loyalty towards the brand.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. Case Studies. Product webinars. Datasheets. FAQ guides.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

CustomerSuccessBox

FEBRUARY 20, 2022

As the quote goes, ” Customers do not know what they want until it is shown to them”. At the same time, you as their Customer Success Manager , have a journey map laid out for them. Customers would want to adopt your product but by taking minimal effort from their end. At least not that easily!

Best practices 52

Best practices Journey mapping Customer retention Marketing 52

ChurnZero

SEPTEMBER 20, 2019

Meaning if the wheels fall off, you know, here’s what we’re going to do, kind of “in case of emergency”, do this, this, and this. But it will create a more collaborative approach but those are always the challenges in customer lifecycle models. I think people build these great journey maps out with great intention.

Journey mapping 66

Journey mapping Marketing Customer retention Sales 66

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. Lower labor costs.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

RapportBoost

DECEMBER 10, 2018

While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems. There are many channels and customers often have strong preferences. I know Nate and Kaye got a few case studies about these topics to share.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

SmartKarrot

MARCH 26, 2021

Develop a Trusted Advisor relationship with the customer’s users, champions, and exec sponsors. Increase customer retention and adoption rates by conducting on-site visits, regular check-in calls, monitoring and completing CTAs, developing success plans. Escalate issues/cases to the Customer Success Director when needed.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

OCTOBER 12, 2022

When an account uses your product or service to achieve the desired result, this is referred to as client success or customer success. Additionally, it ensures a high customer retention rate , which raises your revenue. Business growth and customer satisfaction are closely related.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10