ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. Here are a few ways to bridge the gap between customer success and marketing to help improve retention and potentially even provide more satisfaction to customers: 1. Case Studies.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

PeopleMetrics

NOVEMBER 17, 2015

If your company hasn't thought about cyber theft, then perhaps the upcoming holiday sales season is the prompt you've been waiting for. As recent high-profile data breaches like those of super brands Target and Neiman Marcus have shown, data security has become an important variable in the formula for customer retention.

Customer retention 78

Customer retention Sales Marketing Accountability 78

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling.

Sales 52

Sales Marketing Accountability Best practices 52

Totango

DECEMBER 10, 2019

This is because not only do you have to find and reach a new customer but you also have to walk them through the sales funnel. When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base.

Customer retention 65

Customer retention B2B Enterprise Metrics 65

ChurnZero

MARCH 14, 2025

And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? 1: Does customer success under the CRO put your customer advisor role at risk? This question has long been a major hesitation from customer success professionals about tying CS to revenue.

Upselling 52

Upselling Sales Customer retention Consulting 52

CSM Magazine

JANUARY 15, 2025

Well explore the signals that indicate your customers interest is fading and, more importantly, how you can turn things around. Customers expect solutions, not more questions. Make sure your communication feels like a conversation, not a sales pitch. You cant afford to sit back and wait for customers to voice concerns.

Chatbots 52

Chatbots Sales Customer retention Personalization 52

Nicereply

MAY 14, 2019

Strong communities form an important part of customer retention strategy, because they keep customers coming back for more. Let’s contrast a community strategy against traditional sales tactics. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

Uniphore

JANUARY 4, 2022

Case Studies. How are you planning to leverage conversations to drive revenue and customer retention? At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. U-Self Serve. White Papers.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. From a Customer Success and Marketing perspective, optimizing the customer experience might look like exploring support tickets, talking to customers, and running reports on recently churned customers to find out why.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. How to Use SA to Close more Sales featuring JLodge. Employee Engagement Trends of 2019 featuring nGuvu.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios.

Sales 52

Sales Benchmark B2B SaaS 52

Outsource Consultants

MARCH 18, 2025

These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. Key metrics to consider include customer retention rates, average handle time, and first call resolution rates. What industries benefit most from call center outsourcing?

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Fonolo

MAY 10, 2018

This San Francisco-based company innovating in the field of messaging products (highly useful tools for those in sales, marketing, and customer support) hosts an incredibly valuable and engaging blog with content related to sales, product management, and customer support, direct from the minds of innovative industry experts.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

NobelBiz

JANUARY 28, 2025

– Christian Montes Executive Vice President Client Operations Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz Old vs. New Benchmark Standards for Call Centers First Call Resolution (FCR) Rate In the past, a 60% FCR rate might have been acceptable, but todays customers expect faster resolutions.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Totango

AUGUST 21, 2020

Why Invest in Customer Success? Investing in customer success means investing not just in your customer’s success, but in that of your enterprise. Investing in customer success can: Increase customer retention rates and keep customers engaged. Case Study: Monster. Case Study: Zoom.

Enterprise 78

Enterprise Customer centricity Customer advocacy Accountability 78

Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery.

Personalization 118

Personalization Customer Service Government Customer effort 118

CustomerSuccessBox

DECEMBER 4, 2018

According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are.

Best practices 40

Best practices Customer retention SaaS Metrics 40

Toister Performance Solutions

JULY 11, 2024

Here are three mini-case studies. Case Study: Transparent BPO Transparent BPO is a contact center solutions provider. Case Study: GreatAmerica Financial Services GreatAmerica provides equipment financing solutions to businesses. We try to say 'yes' to our customers as much as we can."

Real estate 71

Real estate Finance contact center solutions Customer retention 71

Kayako

MAY 11, 2017

Also, look for information related to what your target customers think about your competition. Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Providing case studies and other testimonial content from previous customers.

Analytics 115

Analytics Entertainment Customer retention Surveys 115

Cincom

APRIL 23, 2025

Introduction How important do you think sales proposals are? It’s your opportunity to stand out, make a difference, and convince your customer to invest in your product or service. Both in B2B and B2C markets, where competition is intense and attention is fleeting, a compelling sales proposal can be a game-changer.

Sales 40

Sales B2B B2C Feedback 40

Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. First, start by examining how sales has prioritized and segmented customers. You might be able align with their strategy.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Outsource Consultants

MARCH 21, 2025

Lead Generation Lead generation teams initiate outbound contact with a clear goal: identify, qualify, and hand off high-potential leads to your internal sales team. Use Case: Filling your sales pipeline with warm, qualified prospects. Use Case: Reducing aged receivables and improving cash flow.

Call Center 67

Call Center Healthcare outsourcing Telemarketing 67

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Attracting the Wrong Customers to Your Business.

Surveys 148

Surveys Benchmark Feedback Sales 148

Real Blue Sky

MAY 31, 2023

This, in turn, helps us identify areas where we can improve the customer experience and tailor it to each individual at each step along the journey. With a detailed customer journey map, we can optimize customer interactions, boost customer retention, and increase revenue.

Journey mapping 96

Journey mapping Airlines Customer Experience Customer centricity 96

Calabrio

APRIL 11, 2025

trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. This broader business context helps agents understand their role in the larger customer journey and improves inter-departmental collaboration. The stakes have never been higher. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

JustCall

SEPTEMBER 22, 2022

Sales jobs come with a lot of pressures and challenges. A sales team has to be high-performing and efficient to achieve targets and gain new customers. Irrespective of what company you work for, if you are on a sales team, you have to face certain challenges for sales targets. Also, find leads in relevant channels.

Sales 52

Sales Feedback Analytics Customer retention 52

CSM Practice

MAY 28, 2020

Apart from retention and revenue expansion, other KPIs that can be tracked and compensated include: User adoption. Customer Health Score. Number of case studies generated. In essence, select two KPIs that reflect the company’s objectives to incentivize the Customer Success Manager to deliver on those objectives.

Best practices 126

Best practices Management SaaS Metrics 126

delighted

OCTOBER 22, 2019

While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business. But first, let’s take a quick look at how NPS is measured.

Benchmark 41

Benchmark Surveys Feedback Customer retention 41

Satrix Solutions

MAY 22, 2020

Understanding your customers and the new challenges they face helps you better align your offerings to their needs. Customers who feel heard and understood can also serve as an extension to your sales team if they see value in what you’re offering. 4 Steps for Preserving Customer Revenue. Customer Pulse Surveys.

Sales 88

Sales Feedback Surveys Education 88

Totango

MARCH 29, 2022

By having valuable customer data attributes and signals available with real-time visibility in one platform, sales and marketing teams can confidently take action with the most relevant messaging for customers. How Mapping Customer Journeys with Data Helps Marketing + Sales Teams .

Customer advocacy 101

Customer advocacy Upselling Accountability Sales 101

NobelBiz

FEBRUARY 25, 2025

.- Mike Mcguire, Senior Sales Consultant at NobleBiz Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! AI analyzes customer interactions and sentiment to detect dissatisfaction early.

Quality management 52

Quality management Call Center Management Coaching 52

delighted

APRIL 7, 2020

As companies continue to enter a new normal, collecting feedback on the transition is invaluable for remaining laser-focused on customer preferences. Clarify your marketing and sales messaging. Examples would be email promotions, sales presentations, and social media marketing. Proactively improve your customer experience.

Customer retention 52

Customer retention Customer Experience Feedback Surveys 52

Lumoa

AUGUST 25, 2020

However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Talking about customer retention, you possibly already know the merits of investing time and money in keeping your existing customers satisfied and hooked.

Chatbots 78

Chatbots Customer retention Advertising Marketing 78

Nicereply

JUNE 30, 2020

Most companies have started to understand the value of remarkable support: 88% of companies now prioritize customer experience in their contact centers over other metrics like speed of resolution or sales. Just in case you aren’t sold on it’s importance, here are four things that are most impacted by providing remarkable support.

Construction 98

Construction Customer retention Metrics Surveys 98

ChurnZero

MARCH 31, 2023

The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. Word-of-mouth from customers effectively becomes a self-propelled sales channel.

Benchmark 98

Benchmark B2B Accountability Consulting 98

Fonolo

APRIL 10, 2019

I know that configuration and customization of the agent desktop is a big source of billing for channel partners. Avaya, Genesys, and Cisco are all very channel-heavy in their sales approach. So, is this saying that they don’t want to concede the agent desktop because then their channel partners will have less custom work to bill?

CRM 98

CRM Contact Center Contact center software Call Center 98

Call Experts

JUNE 23, 2022

Customer retention is a huge deal for your organization, so it’s important you put some effort into building a better customer rapport. This article will explain customer rapport, why it’s essential, and how contact centers can support your customer service efforts. . What Is Customer Rapport?

Scripts 98

Scripts Contact Center Customer retention Personalization 98