Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

The Petrova Experience

NOVEMBER 19, 2024

And, most significantly, when a customer reaches out to Macy’s – the brand they know, trust, and assume they have been interacting with directly – customer support does not know how to help. In some cases, customer support cannot access any information about the order at all.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

Amity

DECEMBER 22, 2014

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Initially, startup sales and customer support organizations usually spend a great deal of time to achieve this balance to make a customer happy.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Amity

JULY 22, 2016

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

SmartKarrot

JUNE 16, 2020

Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 2 Focus on Customer Success. 5 Build Stickiness.

Best practices 10

Best practices SaaS Accountability Management 10