LiveChat

NOVEMBER 27, 2018

If it was able to close a sale, it can mark the chat with a goal. The post Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study appeared first on LiveChat. Recently, the ChatBot team has released new feature that allows your bot to tag its conversations and complete goals.

Chatbots 71

Chatbots Customer Service Education Accountability 71

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CX Accelerator

DECEMBER 31, 2018

This can be a place where you explore, discuss and agree upon how you approach what some view as “gray area” You could even create a handful of “case studied” where you explain a situation (Mary was coming back from break and decided to chat with Rita quick about….XYZ. Anything you want more feedback on?What

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

customer sure

JULY 18, 2016

But sometimes a colleague will ask you to justify the Return on Investment (ROI), or maybe you’ve just forgotten quite how many are the business benefits of customer feedback. Either way, if you need a spur to take action and finally get customer feedback working properly for your business then this is for you. Case studies.

Feedback 69

Feedback Morale Sales Marketing 69

Global Response

DECEMBER 9, 2024

Enhanced call quality Some outsourcing call centers use call monitoring and AI tools to improve call quality by tracking metrics and reviewing calls regularly for agent feedback. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience every time.

outsourcing 62

outsourcing Call Center Wait times Abandon rate 62

Lumoa

OCTOBER 12, 2020

The customer feedback loop is a term that you might have heard before. In this article, we’ll explain to you what customer feedback loops are, explain the difference between the inner and the outer customer feedback loop, and give some concrete examples of them. What is the Customer Feedback Loop? But what is it actually?

Feedback 78

Feedback Customer centricity Surveys Sales 78

CallSource Insights

NOVEMBER 16, 2018

If the (sales) person is someone I feel our company could work well with, then I am more inclined to move forward.” “Having CallSource provide coaching eliminated feedback being taken personally. Everything in call coaching is very black and white, and the delivery from the coach is consistent.

Coaching 56

Coaching Advertising Scripts Call Center 56

CSM Magazine

JANUARY 28, 2025

Proactive Communication Share industry tips, case studies, and updates about new features or services through email or social media to continuously educate your audience. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Education 52

Education Upselling SaaS Self service 52

Balto

JANUARY 28, 2025

The right AI partner ties everything back to business impact : Faster handle times Higher conversion rates Reduced onboarding time Improved compliance If a vendor cant provide clear benchmarks or case studies showing how they drive these metrics, walk away. How do you gather feedback from my team?

CRM 52

CRM Benchmark Feedback Metrics 52

ShepHyken

JUNE 8, 2018

Multiple communications channels will make it easier for your customers: feedback buttons within products, tweeting, DM’s, the inevitable Facebook wall. Here’s an upbeat case study. This kind of customer support will guarantee your end goal — more sales. Today’s customer support landscape is more than just email.

Customer Support 195

Customer Support Brand ambassadors Scripts Customer Care 195

Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. When tied to strategic goals, it can help you: Improve onboarding processes Reduce churn Increase sales Takeaway #2.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

AskNicely

APRIL 4, 2018

They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. Get the Case Study.

Feedback 60

Feedback SaaS Sales Management 60

Infinity

OCTOBER 15, 2019

And if you receive calls to make bookings, enquiries, or sales over the phone then there is still time to implement a highly efficient feedback loop to optimise the performance of your PPC campaigns. Read the case study here. Staffing rota organised? But what about your data? You can always make that work harder for you.

Feedback 69

Feedback Analytics Sales Marketing 69

Genroe

FEBRUARY 9, 2015

So when you are considering investing considerable time and resources in rolling out a new customer feedback or Net Promoter® program you should make sure that why is the first question you ask as well. To drive sales growth. Young children find out how the world works by asking why a seemingly endless number of times.

Feedback 68

Feedback Employee engagement Construction Customer centricity 68

customer sure

MAY 30, 2023

The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further. They are actively investing in their customer feedback programme in a strategic move to drive growth in the emerging Underfloor Heating market.

Feedback 62

Feedback Calibration Benchmark Best practices 62

JustCall

AUGUST 14, 2019

The need for this harmony has been seen heavily between two teams – customer success and sales. A quick fact – High-performing sales teams are 2.3 Why do you need alignment between sales and customer success? You cannot leverage them for testimonials and case studies. You lose their business.

Sales 71

Sales Upselling Personalization Feedback 71

Totango

FEBRUARY 14, 2020

It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team.

Marketing 99

Marketing Enterprise Customer centricity Sales 99

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales Contact Center CRM 61

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

NobelBiz

NOVEMBER 5, 2024

Feedback sessions, career development opportunities, and team-building activities will help with bonding and loyalty of agents with the company by reducing attrition. Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 5. Agent turnover is a major challenge in this industry.

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52

ShepHyken

NOVEMBER 28, 2022

CEOs can potentially serve as important customer service reps in complementary roles to frontline customer service, sales, and customer experience management personnel. To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction.

Customer Service 33

Customer Service Contact Center outsourcing Customer centricity 33

Influitive

OCTOBER 11, 2015

Engaged customers are more likely to spread positive word of mouth about your brand through blogs and social media, videos, case studies, speaking engagements and other activities. This social proof will help you attract more prospects, close more deals and shorten the sales cycle. Providing feedback on the product or service.

B2B 111

B2B Marketing Best practices Feedback 111

ProProfs Blog

JULY 30, 2021

McDonalds saw an increase in sales of 5.5% In the next section, let’s delve into some brand perception examples by making use of case studies of well renowned brands. Brand Perception Case Studies. Further, you can share the catalogues with your friends and family to understand their feedback.

Surveys 167

Surveys Marketing Feedback Analytics 167

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ClientSuccess

MARCH 8, 2021

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. It makes sense, then, that marketing would be so keen to gather customer stories and feedback about the value they’re experiencing with your product. to an extended case study or video.

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales Best practices CRM Morale 52

ProProfs Blog

DECEMBER 21, 2020

So, if your content or sales strategy fails to address a problem for your buyers, then you are likely to witness customer churn during their journey or even after they convert. Where have your sales and marketing strategies failed to keep customers engaged with the brand? Post-chat survey feedback. Feedback and suggestions.

Surveys 148

Surveys Benchmark Feedback Sales 148

PeopleMetrics

FEBRUARY 26, 2018

Relationship surveys , however, should be designed to gauge loyalty and solicit direct feedback from customers who not only bought your solution, but from customers who use your solution as well. the folks they've endeared themselves to since the start of the sales pursuit. "We We love these guys!". Don't be like this guy.

SaaS 96

SaaS Feedback Surveys B2B 96

NobelBiz

NOVEMBER 19, 2024

Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 6. Feedback Collection Automating feedback collection through surveys and post-call questionnaires provides costly understandings into customer satisfaction and it reveals areas for improvement—this improves our service quality.

Contact Center 52

Contact Center Call Center Interactive Voice Response Wait times 52

NobelBiz

JANUARY 28, 2025

Collected through post-call surveys, CSAT scores provide direct customer feedback. ’ Read Case Study Industry Examples of Benchmarking Every industry faces unique challenges and requires tailored strategies to meet its specific goals. A strong NPS indicates a loyal customer base.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

ProProfs Blog

JUNE 21, 2019

Needless to say, it is one of the most important metrics for your business to consider when you plan your marketing, loyalty programs, and sales processes. If you are a brand new business, you will focus most of your marketing and sales efforts on customer acquisition. Keep an eye on Your Business Lifecycle. Source: Intuit.

Customer retention 95

Customer retention Sales Marketing Scripts 95

ProProfs Blog

APRIL 9, 2019

Chat Ratings and Feedback. 5 – Chat Ratings and Feedback. It is essential for a business to receive customer’s feedback on their services so they can improve them further. Live chat tools allow you to collect visitor feedback and operator ratings to understand whether they were satisfied with the services or not. #6

Sales 114

Sales Analytics Feedback Customer Support 114

PeopleMetrics

JANUARY 14, 2015

You can collect customer feedback in any number of ways, including surveys, interviews, or focus groups. And you can collect customer feedback in a variety of different circumstances, including after key transactions, at events, or when customers unsubscribe from an email list. Interested in learning more?

Customer centricity 117

Customer centricity Feedback Consulting Consulting 117

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

Sales emails are great for building point of contact with prospects. We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. But how do you get your prospects to convert?

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52