Customer Interactions

NOVEMBER 29, 2016

Google gamification, and you’ll unearth theoretical treatises and complicated case studies in abundance. But gamification doesn’t have to be a challenge – in fact, it can be broken down into 10 basic principles, or game mechanics.

Gamification 49

Gamification 49

Noble Systems

JULY 30, 2019

That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices.

Gamification 53

Gamification Automotive Coaching Morale 53

Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.

Gamification 52

Gamification Sales Contact Center CRM 52

Calabrio

APRIL 11, 2025

Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process. Case Study: The Real-World Potential of Better Contact Center Training The principles and training methods discussed in this guide aren’t just theoretical.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Big data 40

Big data CRM Analytics Enterprise 40

Outsource Consultants

MARCH 4, 2025

A case study from a leading Manila call center revealed that implementing speech analytics led to a 45% cost reduction while improving customer satisfaction by 12% and reducing average handling time by 18%. Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

Fonolo

JANUARY 31, 2023

Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing. They give them case studies or tasks to go over, and then set a timer. How to Buy Contact Center Software 6. 5 Fun Call Center Soft Skills Training Activities 7.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss.

Customer Service 89

Customer Service Gamification Consulting Consulting 89

Fonolo

JUNE 17, 2015

Use incentives and gamification. cctr #training #storytelling Click To Tweet This empowers employees to make their own improvements, as well as adds an element of gamification for your most competitive agents. Use incentives and gamification. Add a few gamification elements and your call center will be singing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Blackbaud is also going to be offering more creative challenges to encourage higher levels of engagement and crowdsource content from their advocates to use in case studies. Some questions were as simple as “ What is advocate marketing ?” Bottom line.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Noble Systems

MARCH 18, 2021

Case Study: BC Services. Noble Gamification has brought positive improvements to agent retention and customer experience for BC Services. The healthcare collections group has also seen increases in all KPIs it manages through Noble Gamification, including dialer adherence and talk time percentage.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Interaction Metrics

FEBRUARY 20, 2025

You can also encourage your customer base to participate through gamification. Look at industry reports, competitor case studies, and customer satisfaction surveys to gauge where your NPS stands in comparison to others in your field. Finally, publicly thank those who identify overlooked problems when it’s appropriate.

Surveys 62

Surveys Benchmark Feedback Metrics 62

Influitive

JUNE 2, 2015

Our IT customers love the gamification aspects in our hub,” said Angela. As advocates complete challenges, they earn points that can be redeemed for rewards such as gift cards, free Code42 training and Code42 swag. Points also contribute to an advocate’s ranking on the Code42 leaderboard.

B2B 72

B2B Customer advocacy Gamification Marketing 72

Noble Systems

JANUARY 12, 2018

This way there is no gap is decision making and the supervisor can coach instantly on a goal, KPI or objective which is also apparent in the Allied Global BPO Case Study. It is critical that supervisors can immediately enter a coaching session directly from Score Cards. Coaching Directly Tied to a Gamified Learning Management System.

Coaching 40

Coaching Call Center Gamification Feedback 40

Balto

OCTOBER 20, 2022

6) Use Gamification. With gamification, you’ll encourage agents to hit all their marks during customer interactions and everyone will have transparency in the QA process. Check out the next section below to learn how software can automate and modernize your quality assurance tracking.

Best practices 52

Best practices Call Center Gamification Coaching 52

Serenova

JUNE 20, 2019

The book is based on the first-ever studies of Gen Z’s workplace attitudes. It includes information from interviews with hundreds of CEOs and thought leaders on generational issues, as well as cutting-edge case studies. Let’s take a look at the seven key treats of Gen Z: Phigital. Performance management tools can help here.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Balto

NOVEMBER 2, 2022

In addition, gamification is another excellent way to help keep employees motivated. With gamification, you can use leaderboards, challenges, and games to reward your team and allow them to enjoy some friendly competition across the group. Motivation is also essential to the success of your call center.

Call Center 52

Call Center Management Gamification Average Handle Time 52

Balto

NOVEMBER 2, 2023

Case Studies: Success Stories with Balto’s Enterprise Contact Center Solution Integrating Balto into your contact center can have tangible benefits that are noticed both in the short and long term. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

RapportBoost

DECEMBER 10, 2018

I know Nate and Kaye got a few case studies about these topics to share. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Nate: Interesting tale here, in this area, I really feel like I am the Michael J. Tony: No, I like what Nate said.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

ProProfs Blog

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. In their book, they use case studies and help readers learn how they make effective speeches.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128

Etech GS

JULY 25, 2019

Customer reviews, testimonials, case studies and success stories created with the help of your loyal, happy customers will press the right buttons and not only attract new leads, but also get those who participated in creating said content to feel even more connected to your brand and more loyal.

Brand ambassadors 40

Brand ambassadors Advertising Gamification Entertainment 40