Case Study Journey mapping Upselling 
Interaction Metrics
JANUARY 7, 2025
The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Takeaways from the Customer Journey Mapping Roundtable Takeaway #1. Takeaway #3. Takeaway #4. Takeaway #5.
ProProfs Blog
DECEMBER 27, 2020
As one of the buyer’s journey map stages, consideration is where you also need to make sure that your goals align with that of your buyers. During this buyer journey mapping stage, they’ll think about product implementation and the start cost. So make sure you highlight them without sounding salesy. Decision Stage.
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Totango
AUGUST 11, 2022
Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. Showcase client case studies. Showcase Client Case Studies. Website visits.
Totango
MARCH 2, 2021
Case Studies. You can automate this stage of the process by using your integrating Totango with your CRM platform to track marketing touches with prospects who have engaged with your website and deliver content relevant to where they are in their pre-sales journey. Make Each of Your Customer Journey Stages Count.
Totango
AUGUST 14, 2020
Your customer is a long-term partner; the two of you are on a journey together. Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways. Identify key champions of product line, ask for case study/quote/event speaking slot.
REVE Chat Blog
NOVEMBER 21, 2019
Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Map your customer journey .
Education Services Group
MAY 11, 2018
One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. take advantage of upsells and cross-sells. The five big ways vCSMs will supplement your CS team: Customer journey mapping and opportunity discovery. High churn rates.
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