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Model customization, RAG, or both: A case study with Amazon Nova

AWS Machine Learning

Under Input data , enter the location of the source S3 bucket (training data) and target S3 bucket (model outputs and training metrics), and optionally the location of your validation dataset. To do so, we create a knowledge base. For Job name , enter a name for the fine-tuning job.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

22:04 We discuss the third in the list, Analyze and how the changes you make are going to improve the experience and move the metric identified in the second step, Measure. – A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services.

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5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

Whatever you choose as the metric, Patterson says, it is essential to get a baseline early so, as you test things, you’ll recognize improvement. – A case study appeared first on CX Consulting. In the measurement phase, implementation teams establish what they consider an improvement. Subscribe today right here.

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How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Real-World Success Stories Case Study 1: Expanding E-commerce Operations A global e-commerce company implemented a 24/7 call center to manage customer inquiries during major sales events. The result?

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Making Businesses Better: Introducing New VirtualPBX Case Studies

VirtualPBX

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

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Key Learning from 15 Years of Net Promoter Stats

Beyond Philosophy

It has become a standard metric used to determine if your Customer Service and Experience improvements are effective. If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. the higher the score, the greater the likelihood they will recommend).

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