Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Best practices 207

Best practices Finance outsourcing 207

TeleDirect

JANUARY 30, 2025

In this blog, we will explore the benefits of outsourcing call center services for law firms , how they can improve client satisfaction, and why choosing the best call center is essential for legal businesses. Reputation & Testimonials: Read reviews and case studies to assess service quality and reliability.

Call Center 119

Call Center outsourcing Consulting Consulting 119

CSM Magazine

MARCH 5, 2025

Outsourcing is big business and it’s growing. According to Global Response , the customer support outsourcing industry, part of the broader Business Process Outsourcing (BPO) market, is currently valued at approximately $307 billion. What Are the Specific Reasons for Outsourcing? Improved efficiency? Absolutely.

outsourcing 52

outsourcing Customer Service Business Process Outsourcing Chatbots 52

Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At Outsource Consultants, we’ve seen firsthand how crucial it is to understand the key factors that drive this decision.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Merchants

SEPTEMBER 19, 2018

The post Case Study | True immersion results in continuous improvement cycle appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 49

Business Process Outsourcing outsourcing Sales 49

Merchants

OCTOBER 15, 2020

The post Case Study | Enabling FinTech cost control and volume for growth appeared first on Business Process Outsourcing Services | Merchants CX SA. Today more than 19 000 customers use this client’s financing in over 2250 locations across Canada.

Business Process Outsourcing 52

Business Process Outsourcing Finance outsourcing 52

Merchants

OCTOBER 15, 2020

The post Case Study | Efficient back office processes drive improved customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.

Airlines 52

Airlines Business Process Outsourcing Customer Experience SaaS 52

Merchants

OCTOBER 15, 2020

The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA. Aiming to help its clients to thrive and communities to prosper, RBC is committed to using technology to create an exceptional digital client experience.

Sales 52

Sales Business Process Outsourcing Banking outsourcing 52

Merchants

OCTOBER 15, 2020

The post Case Study | Redefining risk and fraud strategies for growth opportunities appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Banking Finance outsourcing 52

Blueship Call Center

NOVEMBER 28, 2023

These days, outsourcing email assistance is a popular tactic used by e-commerce companies. Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. Why do businesses choose email support outsourcing services?

outsourcing 80

outsourcing Calibration Business Process Outsourcing Call Center 80

Merchants

OCTOBER 15, 2020

The post Case Study | Boosting self-service use through smart understanding of customer behaviour appeared first on Business Process Outsourcing Services | Merchants CX SA.

Self service 52

Self service Business Process Outsourcing outsourcing 52

BlueOcean

APRIL 7, 2025

And youre ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. AI Use Cases Lets face it, you may not want to be the guinea pig when it comes to AI. Get some case studies from similar projects your potential vendor has worked on.

Contact Center 62

Contact Center outsourcing Customer Care Metrics 62

Merchants

OCTOBER 15, 2020

The post Case Study | Consolidated contact centre helps reduce costs through optimised customer service channels appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Banking Customer Service outsourcing 52

Global Response

FEBRUARY 17, 2025

Determining which is right for you depends on a number of factors, but an outsourced contact center will have the resources to comprehensively take on the task for you. The outsourcing partnership requires trust and security. It only highlights the need to be aware of data security risks and the need for secure outsourcing partners.

Call Center 62

Call Center outsourcing First call resolution Best practices 62

Outsource Consultants

MARCH 2, 2025

Choosing the right outsourced call center solutions can make or break your customer service strategy. At Outsource Consultants, we’ve seen firsthand how the right partnership can transform a company’s customer experience. Budgeting for Outsourced Call Center Services Finally, assess your budget.

call center solutions 67

call center solutions outsourcing Call Center Average Handle Time 67

Merchants

JUNE 24, 2018

The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Outsource Consultants

FEBRUARY 26, 2025

Call center outsourcing can transform your business operations. At Outsource Consultants, we’ve seen companies thrive by leveraging external call center expertise. This post will help you determine if outsourcing is the right move for your organization. What Is Call Center Outsourcing?

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

OctopusTech

MARCH 3, 2024

Many companies are now turning to outsourcing as a strategic approach to get their web projects executed faster and more cost-effectively. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product. Here is a step-by-step guide: 1.

outsourcing 62

outsourcing Technical Support Government Metrics 62

OctopusTech

AUGUST 26, 2021

Legal Process Outsourcing is one of the colossal sensations that hugely impact the legal industry today. A study by the Forrester Research states that the annual worth of LPO i.e. $80 million can hike up to $8 billion. However, the current stats imply that there’re visible benefits linked with Legal Outsourcing. To Conclude.

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outsourcing Engineering Marketing Technology 118

Merchants

APRIL 11, 2019

The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Outsource Consultants

JANUARY 27, 2025

The Philippines has become a powerhouse in the world of outsourcing, particularly for call center services. With its unique blend of cultural affinity, language proficiency, and cost-effectiveness, Philippines outsourcing offers businesses a competitive edge in customer experience.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. An outsourced IT support team is not limited by working hours. But it’s easy to scale outsourced technical support services.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Outsource Consultants

JANUARY 30, 2025

Ecommerce call center outsourcing has become a game-changer for online businesses looking to enhance customer support while managing costs. At Outsource Consultants, we’ve seen firsthand how this strategy can transform operations and boost customer satisfaction. Why Do Ecommerce Businesses Outsource Call Centers?

outsourcing 67

outsourcing Call Center CRM Average Handle Time 67

Merchants

JULY 23, 2019

The post Case Study | Raising your retail customer experience through people, insight and technology appeared first on Business Process Outsourcing Services | Merchants. That means retailers have to work even harder to show their customers they value their loyalty and time.

Technology 40

Technology Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 24, 2019

The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 23, 2019

The post Case Study | Transforming CX to take the aviation industry to new heights appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Business Process Outsourcing outsourcing Marketing 40

ShepHyken

NOVEMBER 28, 2022

He has been recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, CCaaS (Contact Center as a Service), product marketing, social media, and more. My Comment: Of course, you listen to your customers!

Customer Service 33

Customer Service Contact Center outsourcing Customer centricity 33

Back Office Centers

DECEMBER 14, 2023

Back office outsourcing services are very advantageous for companies looking to save costs, increase efficiency, and gain a competitive advantage in the market. Let’s examine some of the main benefits that make back office outsourcing advantageous for businesses strategically. Describe back office outsourcing, please.

outsourcing 57

outsourcing Finance Accountability Business Process Outsourcing 57

Customer Service Life

DECEMBER 7, 2017

When it comes to outsourcing customer service you may encounter a couple of different staffing models. Shared Outsourced Agents. Certain outsourcers and answering services might work based on a shared model. Keeping outsourced agents engaged and a part of the company culture is much like keeping internal agents engaged.

outsourcing 68

outsourcing Answering services Accountability Customer Service 68

Merchants

SEPTEMBER 19, 2018

The post Case Study | Compliance and integrated systems made easy in the financial services industry appeared first on Business Process Outsourcing Services | Merchants. Operating in a country where the unemployment rate is low, the organisation sought to expand its talent base to manage the rising rate of customer queries.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Management 40

Global Response

APRIL 27, 2023

You’re outsourcing already to an onshore partner but need to scale faster (or more affordably). We’ll break down the benefits, risks and biggest use cases of nearshoring in this article so you can easily determine if it’s the right fit for your organization. Do any of the following scenarios sound familiar? Data security and privacy.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Merchants

JULY 24, 2019

The post Case Study | Providing excellent end-to-end customer experiences for the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Customer Experience outsourcing 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | How Merchants keeps compliance a top priority for a financial services client appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Finance outsourcing 40

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Convoso

JANUARY 24, 2019

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates the burden of having to hire and train internal resources and helps Pac Biz’s clients grow.

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outsourcing Call Center 154

Global Response

SEPTEMBER 21, 2023

Should e-commerce businesses work with outsourced call centers? While some argue that customer support is too important for e-commerce to outsource, we’d argue the opposite: it’s too important to not have external support. As a result, if you can’t satisfy your customers, someone else will.

Best practices 62

Best practices outsourcing Call Center Multichannel 62