aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CSM Magazine

JANUARY 28, 2025

For example, a SaaS company might offer an in-app tutorial detailing their platform’s key features. Proactive Communication Share industry tips, case studies, and updates about new features or services through email or social media to continuously educate your audience. How Can Customer Education Benefit Your Business?

Education 52

Education Upselling SaaS Self service 52

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. The full interviews are used for customer case studies, but then they also categorize the best quotes by topic. Winning Headline.

Marketing 109

Marketing SaaS Sales Surveys 109

CSM Practice

MAY 22, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Number of case studies generated.

SaaS 126

SaaS Metrics Accountability Customer centricity 126

CSM Practice

MAY 28, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Number of case studies generated.

Best practices 126

Best practices Management SaaS Metrics 126

TechSee

JANUARY 25, 2023

link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales. Before joining Sleep Number, Robb gained valuable cross-functional expertise, ultimately leading the sales operations and field operations departments at DISH Network. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Celebrate (and Capitalize) on Success With Case Studies.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. The first rule to getting your CSMs onboard with your reference program is the result of a common misstep made during the sales process. Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. As Megan adds, “CSMs have a lot to do.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

Outsource Consultants

MARCH 18, 2025

These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. Any business that requires customer support, sales assistance, or back-office operations can benefit. What industries benefit most from call center outsourcing?

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

CustomerSuccessBox

APRIL 18, 2022

The best way to persevere within the SaaS industry is through better networking and productive collaboration. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! A planned two-day event is important considering the future of SaaS businesses.

SaaS 52

SaaS Education Technology Marketing 52

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios. Shorter sales cycles.

Sales 52

Sales Benchmark B2B SaaS 52

Uniphore

JANUARY 4, 2022

Case Studies. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ChurnZero

JULY 19, 2022

SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more. Use this guide on how to improve free trial-to-paid conversions to help you increase your SaaS free trial conversion rate. How to calculate your SaaS free trial conversion rate. Help free trial users succeed.

SaaS 52

SaaS Feedback Personalization Upselling 52

Outsource Consultants

MARCH 21, 2025

Lead Generation Lead generation teams initiate outbound contact with a clear goal: identify, qualify, and hand off high-potential leads to your internal sales team. Use Case: Filling your sales pipeline with warm, qualified prospects. Use Case: Reducing aged receivables and improving cash flow.

Call Center 67

Call Center Healthcare outsourcing Telemarketing 67

aircall

JUNE 7, 2021

The best product or service in the world will never get off the ground without a high-performance sales team to close its deals. . Developing a team like that requires you to attract and retain top-level sales talent. That means building the best sales compensation model you can to incentivize your sales professionals.

Sales 62

Sales Finance Accountability Best practices 62

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Most live chat tools can also be connected with your CRM system, so you can easily track leads through your sales pipeline and always provide each person with the most relevant buying experience.

Best practices 75

Best practices B2B Sales Multichannel 75

Balto

MAY 10, 2022

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money. The annual sales competition pits teams of students against one another in a tournament style pitch-off for the chance to win a $3,000 scholarship. We didn’t go easy on them.

Sales 52

Sales Contact Center SaaS Coaching 52

ChurnZero

JANUARY 26, 2022

In a world where every Sales, Marketing, and Customer Service interaction is collected as a data point using software like HubSpot, reducing customer churn has become a science. Customer churn is a major concern for all companies, and it’s especially important for SaaS businesses who depend on customer loyalty and recurring revenue.

Customer retention 97

Customer retention Chief Customer Officer Accountability SaaS 97

JustCall

NOVEMBER 6, 2019

That is how business in the SaaS world works. That is the only reason one can have to purchase a SaaS product subscription. By what percentage did their sales shoot up after starting to use your product? Request them to work with you on a case study. Bring out those notes. Revise them. Put it on your website.

Brand ambassadors 71

Brand ambassadors Advertising SaaS Sales 71

AskNicely

APRIL 4, 2018

How does a SaaS-based fleet software company solve complex customer needs at scale? Fleetio is tasked with modernizing, simplifying, and improving these fleet management processes with SaaS technology, which is no easy feat. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study.

Feedback 60

Feedback SaaS Sales Management 60

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. We have a member of our team who has been top seller (over the sales team) for two quarters this year.

SaaS 98

SaaS Accountability Customer advocacy Feedback 98

delighted

SEPTEMBER 8, 2021

Read the full FIGS case study here. I spent my first seven years in sales at a Fortune 50 bank and then moved into customer service. Did you take anything away from your sales experience that influenced your career in customer experience? When I was in sales, revenue was King.

Customer Experience 95

Customer Experience Healthcare B2C Sales 95

Fonolo

FEBRUARY 27, 2018

And it’s really just part of a larger trend where all enterprise software has been moving to cloud architecture and SaaS pricing.). The juggernaut cloud computing service has grown to become a business with $20B in annual sales. For example, see the Twilio-ING case study. With an interesting comment thread).

Call Center 99

Call Center APIs Contact Center SaaS 99

CustomerSuccessBox

FEBRUARY 14, 2019

The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals. The customers that are retained help in bringing consistent monthly revenue for a SaaS company. Guide Sales on “right fit customers”.

Management 67

Management Upselling SaaS Sales 67

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. First, start by examining how sales has prioritized and segmented customers.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. This is a reactive approach and is NOT true.

Best practices 40

Best practices Customer retention SaaS Metrics 40

LiveChat

JANUARY 3, 2019

The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog. Another case study on my list comes from Mateusz, LiveChat Marketplace Specialist and my office neighbor. This case study was born when Mateusz realized two things.

Chatbots 59

Chatbots B2B SaaS B2C 59

CSM Practice

JUNE 4, 2021

A high touch customer success model involves frequent touchpoints with customers about the entire SaaS journey, from onboarding to after-sales activities. On the contrary, a low-touch customer success model is one that involves little to zero human contact with customers during the post-sale phases. .

SaaS 52

SaaS Upselling Metrics CRM 52

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. This can lead to increased customer satisfaction and loyalty, as well as improved sales and revenue. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MARCH 27, 2017

SaaS Tattler Issues 102: Empowering One Another - Marketing and Customer Success. We often talk about Sales and Customer Success alignment, but there are endless opportunities for Marketing to work with Customer Success at different customer lifecycle stages. • 8 Tips For Creating a Great Case Study.

Marketing 52

Marketing SaaS Education Customer retention 52

CustomerSuccessBox

SEPTEMBER 4, 2019

The Marketing team for facilitating case studies, success stories, best practice docks, etc. The essence of SaaS applications are that they’re DIY (do it yourself) and meant to be implemented by the business users; hence the initial training is crucial. The post Attention CSMs : How to carpe your diem!

SaaS 78

SaaS Accountability Best practices Finance 78

Amity

MARCH 1, 2018

It is possible to analyze Net Promoter Score data in spreadsheets but most SaaS companies find that cumbersome. Route your promoter responses to Marketing, they may want to reach out for a testimonial or a case study. DON'T take too long to analyze the results of your NPS program. You may lose customers if you lag.

Customer advocacy 73

Customer advocacy Surveys Upselling Feedback 73

Genroe

FEBRUARY 18, 2015

Are you confident in your post-sales team’s ability to secure renewal business? We will explore these questions, example cases studies and provide some practical approaches in this informal breakfast session. How customer feedback can help you quantify next year’s sales. Presented by. Adam Dorrell. Adam Ramshaw.

B2B 45

B2B SaaS Consulting Consulting 45

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. The SaaS business model has transformed contemporary understanding of customer journey stages. Case Studies. Consideration. Datasheets.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Amity

MAY 25, 2016

A main focus of my job is on Sales, which is a combination of organic growth and partnering with the Sales Team to acquire new customers. Also, the opportunity to be a part of a SaaS company really allowed me to progress, get new opportunities, and create new skillsets which has led me to this stage now, leading this team.

Best practices 90

Best practices Metrics Sales SaaS 90