Beyond Philosophy

MARCH 20, 2017

Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers. Instead, what buyers want is a stellar sales experience where they can learn something new, and marketing content that educates and makes them smarter. Marketing and sales need to collaborate.

Customer centricity 344

Customer centricity Sales B2B Surveys 344

ShepHyken

FEBRUARY 28, 2020

Jim didn’t win every sale, who does, but he always outperformed his counterparts. He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. Before Jim gave his sales pitch, he did something very interesting. Except for Jim.

Airlines 307

Airlines Sales Employee engagement Customer Experience 307

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. It all started because printer sales were declining as an industry about 12 or 13 years ago. Part of the reason that Laverty had such success with his program is RICOH Canada already had a sales mindset.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

Beyond Philosophy

MARCH 16, 2016

All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. Using research from other successful case studies and your Customer research will show the facts and figures that add credence to your heartwarming holiday story recap.

Consulting 281

Consulting Consulting Sales Customer Experience 281

ShepHyken

SEPTEMBER 7, 2018

Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. A review program. This is a problem for vendors.

B2B 215

B2B Surveys Sales Marketing 215

Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Rocks will share his insight on simple experiences, as well as other interesting trends and discoveries Satmetrix has made over the years. Please CLICK HERE to join us for the Webinar.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

SEPTEMBER 20, 2024

While mass communication builds general brand awareness, personalized and individualized content can significantly enhance customer engagement and drive sales. He also emphasizes balancing mass and personalized communication within a marketing strategy.

Personalization 243

Personalization Customer centricity CRM Marketing 243

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Scripts Personalization Coaching 107

CCNG

NOVEMBER 9, 2021

There are many incredible case studies of AI positively transforming the contact center. Owen McGrath is an active CCNG member based in Boulder Colorado and the Head of Sales for IV.AI. In other words, AI needs to be trained to understand the nuances of an individual business’ customer experience and journey.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Beyond Philosophy

JULY 24, 2017

And thus began an excellent case study in how NOT to treat your customers. If you can afford its Black Label program, sales people come to you, and you deal with one person from beginning to end. Compensation and incentives are based on sales volume, and that is seldom a winning strategy in any industry.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

ShepHyken

SEPTEMBER 26, 2016

Anything less than a consistent experience erodes confidence and eventually sales. This article includes some good ideas and a couple of great mini-case studies that emphasize the power of the customer journey map. Now, there are multiple channels for the customer to use to connect to a company.

Journey mapping 308

Journey mapping Customer Service Contact Center Airlines 308

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle?

Airlines 276

Airlines Metrics Advertising Sales 276

Beyond Philosophy

APRIL 18, 2016

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. I am pleased to be doing a keynote speech at the next Satmetrix Conference in New Orleans in May. Find out more and register here for Unite, the Net Promoter Conference.

Consulting 281

Consulting Consulting B2B Customer Experience 281

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

24-7 InTouch

AUGUST 6, 2024

Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, for example. These surges require lengthy hiring and training periods that lead to operational inefficiencies and an increased cost to the program.

Sales 59

Sales 59

24-7 InTouch

JUNE 20, 2024

In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant pressure to improve customer satisfaction and drive sales. Download the case study to see the full impact of our training program and uncover insights that can drive your business forward.

Upselling 52

Upselling Average Handle Time Metrics Sales 52

Beyond Philosophy

JULY 10, 2017

One French bookseller reported a 10% increase in sales after using the technology. Case Study: Enhance Your CX With This Technology. The idea is that the shop worker can anticipate the customer’s needs and provide better service at that moment. It works, too. Don’t Be Fooled: Digital Will Never Replace Physical!

Airlines 313

Airlines Consulting Consulting Technology 313

Beyond Philosophy

JULY 7, 2022

First, we covered a case study about Nissan in the Middle East that found a way to change how people shopped for their cars to an online experience. For example, are there opportunities within the physical space for people to interact with a computer rather than a sales clerk? We touched on these topics before.

Technology 402

Technology Consulting Consulting Personalization 402

ChurnZero

DECEMBER 15, 2021

Sales, Marketing, and Product teams can all benefit from having the answers to those sorts of questions. Customer Success Software & Sales. Customer Success software can easily show Sales teams the customer type or particular industry in which current customers have renewed, or are forecasted to renew. Realistic Timeliness.

Sales 98

Sales Marketing Accountability Surveys 98

TeleDirect

JANUARY 30, 2025

Choosing the Best Call Center for Outsourcing When selecting a call center, businesses should consider: Industry Experience: Look for providers with expertise in customer support, sales, and administrative services. Reputation and Reviews: Research case studies and testimonials to assess service quality and reliability.

outsourcing 106

outsourcing Call Center CRM Technical Support 106

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 129

Sales Accountability Feedback Metrics 129

Beyond Philosophy

FEBRUARY 17, 2016

Case Study: Increase Your sales by 47% by Doing This. If you’ve used round pricing in your business, I’d love to hear what you used it for and how it worked out. Use the comments section below. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers.

Consulting 275

Consulting Consulting Customer Experience Personalization 275

TeleDirect

MARCH 13, 2025

Use case studies and real scenarios to reinforce decision-making skills. A: Use interactive role-playing, gamification, and real-life case studies to keep agents engaged and motivated. A: Yes, customer support, sales, and technical support agents require different skill sets and tailored training modules.

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Callminer

FEBRUARY 23, 2021

Sales and service are being brought together as one. Aligning sales and service helps customer service agents deliver more personalized customer experiences, which naturally leads to better business outcomes. ” – The Ultimate Guide To Call Center Technology (Tools + Trends) , Time Doctor; Twitter: @manageyourtime.

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

NOVEMBER 30, 2020

(Digital Commerce 360) Determined to transition from manual sales processes to eCommerce, construction equipment supplier Coates Hire discovered its eCommerce engine could do more—and also make its sales representatives more efficient. Here’s how a B2B construction equipment made the move.

Customer Service 176

Customer Service Construction B2C B2B 176

ShepHyken

JANUARY 16, 2017

billion in sales. The Dwyer Group, led by Dina Dwyer, is a case study on how to build a culture that positively impacts both employees and customers – and the success it can bring to a company. From chatbots to staying with the basics, there is something on this list that is relevant to any business in any industry.

Customer Service 225

Customer Service Customer retention B2C Contact Center 225

ShepHyken

AUGUST 29, 2016

The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture.

Customer Service 0

Customer Service Journey mapping Contact Center Customer Care 0

Beyond Philosophy

SEPTEMBER 26, 2024

Hill has views on personalization and has some case studies of work he has done with other clients that he can share. In other words, individualized content was 4,400% more effective at driving sales than general communications. Hill says this study used five or six categories in the digital marketplace over a year.

CRM 221

CRM Personalization Education Marketing 221

Convoso

OCTOBER 10, 2019

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Explore the productivity of your outbound sales team with our seven-question quiz. See more on outbound dialer software and its four primary dialing modes.

Contact Center 120

Contact Center Contact center software Outbound sales call center software 120

TeleDirect

DECEMBER 20, 2024

We also provide outbound follow-ups to enhance customer engagement without venturing into outbound sales. Look for testimonials, case studies, or industry recognition. Teledirect Advantage: Teledirect excels in inbound customer support , handling tasks like appointment scheduling , seminar reservations , and issue resolution.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

Expivia

JULY 19, 2023

For instance, if you run a sales-focused center, your focus might be on persistence and performance. The post Transforming Your Contact Center Culture: A Case Study in Attitude and Effort appeared first on Expivia | USA Based Call Center. On the other hand, a customer service center might prioritize empathy and excellence.

Contact Center 52

Contact Center Schedule adherence Technical Support Analytics 52

Global Response

DECEMBER 9, 2024

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience every time. But dont just take our word for it; read this case study to discover how we helped one major retailer increase online sales by 25%. Ready to perfect your CX?

outsourcing 62

outsourcing Call Center Wait times Abandon rate 62

ShepHyken

JANUARY 21, 2019

boost in sales.” This excellent article makes the case for the importance of including trust as part of your marketing and experience strategy. Comcast is a great case study on how a big company goes about turning around its customer service reputation. Consider the facts from this article.”A by Erin Ollila.

Customer Service 188

Customer Service Customer centricity Customer Experience Marketing 188

ChurnZero

MARCH 14, 2025

And, on the flip side, what value does customer success bring to their sales counterparts as part of the broader go-to-market team? While these concerns are not unwarranted, the goal of moving customer success under the CRO is not to turn CS into the new sales. Sales teams often operate on short-term quotas (e.g.,

Upselling 52

Upselling Sales Customer retention Consulting 52

Concentrix

SEPTEMBER 6, 2023

Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.

Sales 71

Sales Technology 71