Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. Process and tool support: Customer Success management platform, team and sales meetings, performance contests, Customer Case studies, customer forums. CSMs will have a higher number of customers to support in this band.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. Deep dives into the nuts and bolts of running a customer experience program effectively.

Strategic Value 49

Strategic Value Marketing Technology Customer Experience 49

The Petrova Experience

NOVEMBER 19, 2024

In some cases, customer support cannot access any information about the order at all. Case Study: How a CX Expert was Burned by a “Macy’s” Furniture Purchase Recently, I made a furniture purchase over the phone using my Macy’s store credit card. But you cannot be responsible for what you cannot control.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. Process and tool support: Customer Success management platform, team and sales meetings, performance contests, Customer Case studies, customer forums. CSMs will have a higher a number of customers to support in this band.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. Deep dives into the nuts and bolts of running a customer experience program effectively.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. As usual, C3 will feature a healthy mix of hands-on workshops, motivating keynotes, and in-depth presentations. Deep dives into the nuts and bolts of running a customer experience program effectively.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. Process and tool support: Customer Success management platform, team and sales meetings, performance contests, Customer Case studies, customer forums. CSMs will have a higher number of customers to support in this band.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57