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If that doesn’t work, one thing that I’ve seen work really well, and I’ve actually experienced this personally, is you can start to gently reach out to that decision maker with things that are of strategicvalue. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell?
Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategicvalue (live casestudy in specific vertical, huge brand logo etc.) 6 Soft Upsell & CrossSell. 2 Focus on Customer Success.
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