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13 Call Center Training Tips For Upskilling Agents (+ Case Studies)

Babelforce

When this is the case, make training materials available right away so new hires can familiarize themselves with the role. Case study: Booz Allen. Case study: LUX Resorts. Case Study: Air Mauritius. A good example is the consulting firm Booz Allen. 10 Don’t be afraid to go all-in.

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Case Study: A Strategic Approach to Driving Revenue Through Upselling

24-7 InTouch

Upselling can boost revenue and enhance the shopping experience, making it a vital strategy for sustained success. Download the case study to see the full impact of our training program and uncover insights that can drive your business forward.

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Anatomy of a Customer Case Study

ClientSuccess

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

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5 Top Customer Service Articles For the Week of November 20, 2017

ShepHyken

A case study by Idaho Central Union by Avinash Bhaisa . My Comment: This is a great case study that proves that CX impacts the bottom line. Stats and facts prove that a personalized experience allows you to upsell, cross-sell and create customer loyalty. Here are my top five picks from last week.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.” As we have written in a recent case study, even companies that previously used on-premise systems had to quickly shift their operations onto cloud software.

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5 Outbound Calling Center Solutions to Save You Time and Money

Quality Contact Solutions

Existing Customer Upsell/Cross-sell Upselling and cross-selling to existing customers are proven ways to increase average order or contract size and should be essential components of all sales strategies. Case Study: Outbound Member Engagement & Retention. Outbound Call Center Pricing.

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3 Creative Ways Your CSMs Can Gather Customer Testimonials

ClientSuccess

From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. to an extended case study or video. Customer Success Managers (CSMs) field requests from every angle every single day. Customer marketing is key.