Uniphore

JULY 10, 2021

Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. He also enjoys delivering on-site customer experience training and consulting for Fortune 500 organizations.

Call Center 89

Call Center Contact Center Consulting Consulting 89

Creative Virtual

AUGUST 5, 2021

Analysts and expert speakers regularly highlight case studies of companies that are early adopters, deploying technologies in inventive ways, or finding success by taking a chance on something new and unproven. Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be.

Virtual Agent 52

Virtual Agent Chatbots Technology Employee engagement 52

Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Creative Virtual

JANUARY 24, 2019

The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication. Creative Virtual Founder & CEO, Chris Ezekiel, will draw on his experience in the industry to present on Conversational AI for Employee Engagement.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

EPIC Connections

FEBRUARY 19, 2019

A case study: A major financial company had automation, but the system was outdated. Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. We solved it! We solved it! We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

Creative Virtual

JUNE 13, 2019

Over the years, we’ve developed an expertise in creating, implementing and maintaining chatbot, virtual agent and live chat solutions for major financial organisations. Through a series of live demonstrations, I’ll show best practices for implementing chatbots, virtual agents and live chat.

Virtual Agent 40

Virtual Agent Customer Experience Chatbots Best practices 40

Creative Virtual

FEBRUARY 7, 2019

That’s changing though as organisations add AI, chatbots and virtual agents to their 2019 roadmaps and digital workplace initiatives. The agenda for the forum included a variety of speakers covering current workplace case studies and predictions for the future of the digital workplace.

Virtual Agent 40

Virtual Agent Employee engagement Chatbots Government 40

Creative Virtual

JUNE 2, 2020

One way in which companies can support their live agents is with AI-enhanced virtual agents and chatbots. Back in 2015, Motability Operations won a Customer Contact Innovation Award for their contact centre virtual agent, Ask Mo, and gave a presentation on their winning case study.

Virtual Agent 52

Virtual Agent Self service Surveys Chatbots 52

Creative Virtual

SEPTEMBER 6, 2018

The conference features case studies, industry use cases, and a series of interactive, topical panel discussions. Creative Virtual is a sponsor for C3 San Francisco and will be lending our expertise in building and deploying conversational systems to the conference agenda.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

MAY 13, 2021

Rob Foster, Knowledgebase Engineer and a conversational AI expert , shares a way to deliver a better self-service experience with a virtual agent that utilises an existing repository of help content. It helps ensure accuracy because when content is updated in the repository, the changes are instantly reflected in the virtual agent.

Virtual Agent 52

Virtual Agent Self service Telecommunications APIs 52

Xaqt

JUNE 3, 2020

Whereby humans assist and train AI Digital Agents to improve their interactions with, humans. Despite what several vendors tout, Virtual Agents have not yet reached the point where you can just turn one on and expect it to work effectively. Unsupervised Conversational AI and Virtual Agents are like Unsupervised Live Agents.

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40

NobelBiz

OCTOBER 15, 2024

’ Read Case Study 5. Integration of Digital Avatars and Virtual Agents The better artificial intelligence becomes, the more digital avatars and virtual agents will take part in customer service. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 52

Call Center Virtual Agent Chatbots Analytics 52

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

Call Center 62

Call Center outsourcing Bilingual agents Multichannel 62

Creative Virtual

OCTOBER 9, 2018

Previously a sponsor of the AI & Robotics event, Creative Virtual is pleased to be a partner for CXtech this year. The event brings together thought leadership, innovation and current case studies covering a wide range of CX technologies.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

Balto

JANUARY 30, 2025

AI-driven automation & virtual agents $50 $100/user/month 4.3 Balto – Best for Conversation Intelligence Balto’s Real-Time Guidance Software Overview: Balto redefines agent performance with its industry-leading real-time guidance. Analytics Dashboard: Tracks adherence, compliance, and overall agent performance.

call center software 52

call center software Call Center Multichannel Coaching 52

3CLogic

SEPTEMBER 28, 2022

The ServiceNow Healthcare platform gives control to the patients and improves their experience by offering digital self-service options for common requests and virtual agent experiences that further enhance the self-service options available to patients. Improved Patient Care Experiences.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

JivoChat

MARCH 9, 2021

According to Business Insider, almost 40% of global internet users prefer interacting with chatbots instead of virtual agents. You need to offer them information that reinforces the benefits of solving their issues, such as statistics and case studies.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

RichCall

SEPTEMBER 13, 2017

In one of my Enterprise Connect sessions last week, Kentis Gopalla, senior director of product management and market strategy at Genesys, shared that case study — Bosch Connected Parking. I’ve seen several big wins in the banking industry. Nationwide Building Society, a U.K.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Uniphore

JUNE 10, 2021

24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies. Partner Call Center Agents With Digital Assistants. We followed our webinar, Crack the Code on Contact Center Automation: Top 5 Agent Assist Tools for 2021, with a poll on how easily agents can access the tools they need.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98