CCNG Coaching Personalization 
CCNG
JUNE 8, 2022
Video communication training systems for front-line agent training, meetings, and one-on-one coaching ? ? ?Due Due to cost and the fact that many contact center agents worked in the center (with in-person training), most video training systems often were reserved for contact center leadership rather than front-line agents. ? ?
CCNG
JULY 10, 2024
Unlike conventional automation tools, GenAI adds a human touch, crafting personalized responses that cater to each customer’s unique needs. Armed with technology and data insights, they anticipate customer needs, personalize interactions, and shape positive brand perceptions. Valuing agents as invaluable talent is paramount.
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CCNG
APRIL 5, 2023
When we witness similar behavior from someone else, whether it’s directed at us or another person, it triggers painful memories that cause us to react in unhealthy ways. Triggers can be so deeply ingrained that it takes coaching or therapy to create awareness. We may have been bullied as a child or were in an abusive relationship.
CCNG
APRIL 19, 2023
They are a careless and lackluster team with a sarcastic coach who grows frustrated with the responsibility to produce a respectable team. Taking time to talk with team members about their personal lives, goals, and accomplishments is key to creating engaged and motivated teams.
Speaker: Dave Hoekstra, Calabrio
How can I make conversations personal over video? How can I make coaching as effective when not in person? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? Are there tools that can help me keep track of things more efficiently?
CCNG
NOVEMBER 9, 2022
Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Engage employees continuously via coaching, polls, surveys and informal check-ins. Gather in person.
CCNG
APRIL 20, 2022
This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. For example, a digitized agent coaching system enables team leaders to document their support interactions with agents and simultaneously capture key metrics about every touchpoint relevant to their routine.
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