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Conferences in Crisis: What’s Missing in the CX Event Experience?

CCNG

The world of customer experience conferences has changed dramatically over the past few years. A growing number of CX professionals are starting to voice their concerns: the conference scene isn’t working like it used to, and something needs to change. For many, conferences have become more about showing up than showing out.

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Listen, Learn, Laugh – The Contact Center Show

CCNG

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. We were both much younger (him more than me), but we quickly learned we were both leading contact centers for large companies. Together we have more than 56 years of experience.

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Evaluating Your Contact Center Disciplines

CCNG

Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. Last, but very much not least, ask CCNG. You also get the benefit of learning about a different discipline they excel at delivering to your industry peers. They have 10K+ contacts across the industry.

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RTO: 5 Reasons to Ruthlessly Prioritize during the Hybrid Work Transition

CCNG

Confusion – Many people may not know where to sit in the building once they are back or what buttons to push in the video conference rooms. Sacha is a virtual work expert, trainer, keynote speaker and CCNG Academy member, and is preparing leaders to lead hybrid and remote teams. Allow them the time to orient themselves.

CCNG 195
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Contact Center Virtual Summit: July 7 - 27, 2019

This is not your ordinary contact center conference. Save hundreds of dollars with no flight or hotel room to book, avoid losing precious time away from work and family, and access many more educational opportunities and tools!

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WHY ISN’T CUSTOMER SERVICE IMPROVING?

CCNG

No conferences. What you’ll learn in a day will outweigh anything you could learn from a webinar or attending a conference. Don’t these sound exactly like what we as consumers have always wanted? So, there it is. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. No consultants.

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. David Hadobas CEO, CCNG.