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The world of customer experience conferences has changed dramatically over the past few years. A growing number of CX professionals are starting to voice their concerns: the conference scene isn’t working like it used to, and something needs to change. For many, conferences have become more about showing up than showing out.
Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. We were both much younger (him more than me), but we quickly learned we were both leading contact centers for large companies. Together we have more than 56 years of experience.
Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. Last, but very much not least, ask CCNG. You also get the benefit of learning about a different discipline they excel at delivering to your industry peers. They have 10K+ contacts across the industry.
Confusion – Many people may not know where to sit in the building once they are back or what buttons to push in the video conference rooms. Sacha is a virtual work expert, trainer, keynote speaker and CCNG Academy member, and is preparing leaders to lead hybrid and remote teams. Allow them the time to orient themselves.
This is not your ordinary contact center conference. Save hundreds of dollars with no flight or hotel room to book, avoid losing precious time away from work and family, and access many more educational opportunities and tools!
No conferences. What you’ll learn in a day will outweigh anything you could learn from a webinar or attending a conference. Don’t these sound exactly like what we as consumers have always wanted? So, there it is. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. No consultants.
This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. From conference to On-demand Learning. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. David Hadobas CEO, CCNG.
For example, since socialization is vital to your employees, they’ll not be thrilled if they come to the office and can’t sit with their teammates or use a conference room the one day a week everyone is there. Consider how you can create policies that support your employees in building strong team relationships.
CCNG does just that. Providing frequent and fruitful networking, training, and consulting opportunities throughout the year, CSPN also hosts an annual conference that brings together important voices in customer service leadership. Read on to learn about (and bookmark!)
In addition to the plethora of conferences and training organizations there are so many amazing books, blogs, podcasts, and smart people freely sharing their knowledge on LinkedIn, Twitter, Clubhouse, and in Slack workspaces. In my experience, you may also meet many leaders that may not have ever attended any of the larger conferences.
Dale is an active member and conference speaker at SOCAP, ICSA, and CCNG. Throughout his career, he has held various corporate marketing, brand management, advertising, promotions, and advertising agency executive posts. This blog was first published July 12, 2018 on the C3i Solutions blog.
There was dead silence on the conference bridge. Vicki Brackett is a long time CCNG member and regular contributor with her perspectives in this blog, the Town Hall events and more. I want to launch a ‘Praise Call Campaign.’ I want us to call all new employees in one day to get the momentum going and then do it again next week.”
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