CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

NOVEMBER 20, 2024

David Reed is a CCNG member and Customer Service and Process Training Expert. Customer Service has always been David’s passion. He began Customer Centered Consulting Group over 20 years ago to help organizations of all types improve their effectiveness.

CCNG 195

CCNG Consulting Consulting Customer Service 195

CCNG

JUNE 26, 2020

With so much being shared around work-from-home over the past 45 days, we wanted to bring you some insights from our member The Northridge Group, Tina Suthers, senior consultant CX. CCNG hosts regular virtual town hall meetings each month to bring to surface topics, challenges and recommendations from the members.

CCNG 195

CCNG Employee engagement Best practices Customer Care 195

CCNG

APRIL 2, 2021

CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. Customer Experience 3 is the third in a series of books that are a collection of the best and most innovative ideas of customer experience professionals from around the globe.

CCNG 195

CCNG Customer Experience Journey mapping Consulting 195

CCNG

OCTOBER 14, 2021

They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Last, but very much not least, ask CCNG. Ryan has been a senior leader contributor to the CCNG member network for over 7 years including presentations at CCNG’s Executive Summit and various regional events.

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

CCNG

MAY 10, 2023

Bad customer service is our new normal? In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. Consistently.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

CCNG

JUNE 14, 2023

By understanding the building blocks of emotional connection, implementing strategies to enhance customer experience, and measuring the impact of your efforts, you'll be well on your way to harnessing the power of emotional connection for your business.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195