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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

JUNE 14, 2023

Here are some key metrics and approaches to consider: Key Metrics to Assess Customer Engagement and Loyalty In Jeanne Bliss’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets".

Customer Experience

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8 Customer Service Networks You Need to Follow in 2019

Fonolo

MARCH 6, 2019

eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. The Contact Center Network Group supports a vital part of the customer service industry: Call centers. CCNG does just that. Read on to learn about (and bookmark!) You can sign up for their newsletter here.

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CCNG Customer Service Education Contact Center

100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

Customer Experience

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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

8 Customer Service Networks You Need to Follow in 2019

100+ Customer Experience Stats to Prepare for 2023

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