CCNG

NOVEMBER 9, 2021

In the same way it’s a faux pas for engineers to test their new software in production, it’s just as ill advised to train an AI in the wild with actual customers who need their issues solved. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai If you’d like to learn more you can watch the video.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

MARCH 1, 2022

Now that work-at-home is here to stay, leaders at all levels are going to have to re-engineer how they lead. Some companies are developing a plan on how to build and sustain a hybrid environment that works for both employees and the company.

CCNG 195

CCNG Engineering Consulting Consulting 195

CCNG

JUNE 14, 2023

How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets". Kelly Sigmon is a new CCNG Academy member bringing her knowledge and experience in CX and Customer Support to share insights with our community of contact center, CX and customer care leaders.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

CCNG

MARCH 30, 2022

Because the culture hasn’t been re-engineered for the remote environment, the agent doesn’t feel emotionally engaged and is lonely. Understanding the mental process for supervisors It’s time for the 15-minute agent coaching time. The supervisor gets the agent on the video platform, and the agent wants to talk. Will you be that leader?

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195