CCNG

NOVEMBER 9, 2021

And once deployed for automation, effective AI investment drives net revenue savings, effectively financing itself. So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. That answer could be based on your business case time-frame or other factors, such as your finance team’s standards. This can potentially cause serious business or technical challenges down the road.

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Cloud contact Contact Center CCNG Finance 195

Fonolo

MARCH 6, 2019

CCNG does just that. Providing frequent and fruitful networking, training, and consulting opportunities throughout the year, CSPN also hosts an annual conference that brings together important voices in customer service leadership. Read on to learn about (and bookmark!) You can learn about their upcoming events here.

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CCNG Customer Service Education Contact Center 102