CCNG Consulting Industry 
CCNG
MAY 27, 2021
Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. This is what they do.
CCNG
JULY 7, 2021
With the pandemic finally starting to ease off, it is a good time to re-evaluate the industry best practice metrics for Contact Centers. CCNG Academy member Elliott Winit is a Contact Center management consultant with over twenty-one years of consulting experience. His specialty area is Contact Center Optimization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
APRIL 3, 2025
Staying competitive means focusing on: Seamless AI and human integration Workforce optimization and strategic outsourcing Data-driven insights for proactive engagement Christa Heibel is an industry insider, thought leader, change maker, and the Founder and CEO at CH Consulting Group.
CCNG
MARCH 16, 2022
We decided to share our successes (and failures) – based upon three goals: 1) To share our experience around industry best practices, 2) To share our failures – and hopefully point out the holes we have stepped in to help you avoid our mistakes, and 3) To share our number one goal which is, and always has been, to have fun.
CCNG
MAY 11, 2021
A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.
CCNG
OCTOBER 14, 2021
Their teams are usually accomplished leaders in our industry. They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. You also get the benefit of learning about a different discipline they excel at delivering to your industry peers.
CCNG
SEPTEMBER 23, 2020
While all of us are navigating the pandemic in ways specific to our industries and customers, one thing remains consistent. Bob provides a unique perspective as a thought leader, consultant, practitioner and business partner in customer experience design and execution to help companies become easy to do business with.
Expert insights. Personalized for you.
195 
Let's personalize your content