CCNG Consulting Marketing 
CCNG
NOVEMBER 9, 2021
COVID sent agents to work remotely, and the current job market will keep them there. This first step is easy, requires little technical lift, and has the added benefit of providing insights to training, marketing and product teams. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai
CCNG
JUNE 15, 2022
Here are four ways to expand your view: Use your professional network to expand your vision beyond your immediate market and specific industry. Lon Hendrickson is the Executive Director of the CCNG Magnet Program. A wide network of informed, experienced contacts gives you access to new and valuable information.
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CCNG
MARCH 20, 2024
The Times They Are a Changing In this technological age, business leaders are increasingly turning to tools like artificial intelligence ( AI ) to meet the challenges of a tight labor market, inflation, and changing consumer preferences. Joseph has been helping CCNG members for nearly 10 years with his CX experience and insights.
CCNG
AUGUST 21, 2024
The customer experience technology market has ballooned in the last ten years, but given the current economic climate sales are cooling for this once unstoppable industry. That means frustration for software sales, uncertainty for marketing budgets, and tangentially related industries being impacted. to open contact centers here.
CCNG
FEBRUARY 15, 2023
Originally published in 1993, this book revolutionized marketing when it was first published. Considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. Granted this book was written with a marketing bent and some of the discussions are outdated.
CCNG
JULY 20, 2022
Like the many marketing strategies organizations employ to acquire new customers, we should be doing the same to acquire candidates (as opposed to applicants) to fill our open positions. Bob Azman is Founder and lead consultant for Innovative CX Solutions and a CCNG Academy member. Imagine what your employees must be thinking.
CCNG
JUNE 14, 2023
In today's competitive market, providing an outstanding customer experience is more important than ever. Share your company's vision, values, and mission in a way that your customers can relate to, and make sure your brand story is consistently reflected across all touchpoints, from marketing materials to customer service.
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