CCNG Consulting Sales 
CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas.
CCNG
NOVEMBER 9, 2021
So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild. If you still have questions, feel free to find me in the CCNG Slack group or at owen@iv.ai
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CCNG
MARCH 23, 2022
Another development in the call center industry is the level of interconnection between what used to be a self-contained call center to all the other areas of a business, including sales and support. It is a challenging time to be supporting the customer, but we also have the technology and capability to succeed as never before.
CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Jamie Coutts is a CCNG member who has been working in management, sales and solution consulting roles with contact center technology vendors for over 30 years.
CCNG
SEPTEMBER 22, 2022
Colin Taylor is CEO of The Taylor Reach Group and long time CCNG member and advocate. A CX Contact Center expert, Consultant, Author, Speaker and Investor- 40+ yrs-Bringing Order to Chaos in Customer Service, Customer Experience, and Inside Sales. But there is no better time to start your re-think than today.
CCNG
AUGUST 16, 2023
Bob Azman is a past CCNG Academy member and Founder and CXO of Innovative CX Solutions, LLC a Customer Experience Consulting firm specializing in CX Design and Execution, Sales and Service Experience Design, Customer Service, Supply Chain and Operations Management and Talent Development.
CCNG
MAY 10, 2023
In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. Bad customer service is our new normal? Nope, not on my watch. So, there it is.
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