CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

CCNG

JUNE 15, 2022

To get the full picture you should include a full spectrum of resources and insights embracing colleagues, consultants, thought leaders, service providers, analysts, associations, friends and peer groups. For a complete list of all 24 best practices you can use this link for a copy of the full white paper.

Best practices 195

Best practices CCNG Consulting Consulting 195

CCNG

JULY 6, 2022

Which colleagues and consultants offer the best advice? For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Lon Hendrickson is the Executive Director of the CCNG Magnet Program. What journals, blogs and forums are helpful? What professional groups are valuable?

Best practices 195

Best practices CCNG Benchmark Consulting 195