Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge
CCNG
JULY 19, 2023
Forecasting is the key to solving the puzzle of scheduling the right number of people. Capture lessons learned from past forecasting experiences to continually improve future forecasts. Building a robust workload forecast takes time and effort, but it’s a valuable tool that can transform your WFM operations.
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