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Cloud Based Solutions, the Contact Center and Future of AI

CCNG

Ten years after we were told that Software is Eating the World, we’re now well aware that The Cloud is Eating the World. Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. CRM has long been in the cloud.

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The Future of Contact Centers is Here

CCNG

Over the last 20 years, the Internet has allowed companies to outsource or offshore their contact centers overseas. Contact centers are becoming more responsive and efficient, and they're providing elastic customer service for the first time. What makes elastics customer service possible?