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The shift to remote work prompted contactcenters to adapt their workforce management strategies. Staying abreast of these trends is key to driving success and redefining the future of contactcenter operations. CCNG would like to thank our colleagues at Venturesathi for sharing these insights.
There are no industry associations for back-office professionals such as the CCNG, a member network for ContactCenter, Customer Service, and Customer Experience Management Professionals; the SHRM: Society for Human Resource Management for HR professionals; the AFP: Association for Financial Professionals for finance executives; and so forth.
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