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Integrating AI into contactcenter operations enables tailored responses and recommendations, increasing customer satisfaction and loyalty. McKinsey reports suggest that personalized customerexperiences can lead to a 10-15% revenue increase. Voice AI technologies are transforming contactcenter conversations.
Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.
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